Articles on: MyOperator

At any point, if I need to discontinue MyOperator services, shall I get my number back?

Quick answer


Yes. You are entitled to reclaim your number when you discontinue MyOperator services.


MyOperator will issue a No Objection Certificate (NOC), which allows you to transfer ownership of the number from MyOperator back to your business or to another telecom operator, as per the official port-in/port-out policy.


Visit the link for our Port-In/Port-Out policy:

https://support.myoperator.co/portal/kb/articles/number-porting-terms



How the Port-Out Process Works


  1. Submit discontinuation request
  • Notify MyOperator that you wish to discontinue services (temporarily or permanently).


  1. NOC issuance (within 45 days)
  • MyOperator provides an NOC enabling you to port your number elsewhere.
  • All outstanding charges must be cleared before the NOC is issued.


  1. Validity of NOC
  • Mobile numbers → 4 days
  • Toll-free numbers → 14 days


  1. Keep service active while porting (optional)
  • Pay a minimum refundable security deposit (e.g., ₹5,000 based on last quarter’s usage) if you want MyOperator services to remain active during the porting window.


  1. Transfer ownership
  • Use the NOC to initiate port-out with your chosen telecom provider.



Key Timelines & Conditions


Action

Timeline / Condition

NOC Processing Time

Up to 45 days from service request

NOC Validity (Mobile)

4 days after issuance

NOC Validity (Toll-Free)

14 days after issuance

Deposit (Optional)

≥ ₹5,000 to keep service active



Important Notes


  • You must act within the NOC validity period (4 or 14 days).
  • If the NOC expires and you don’t initiate porting, MyOperator may retain ownership of the number and reassign it internally.
  • Numbers are not automatically retained; you must complete the port-out process.



What You Can Expect


  • Smooth number transfer to your preferred telecom provider.
  • No loss of ownership, provided timelines are met.
  • Transparency in billing, deposits, and porting requirements.



Need Help?


For discontinuation requests or NOC issuance, contact MyOperator Support at support@myoperator.com or use the in-app help chat.

Updated on: 12/01/2026