At any point, if I need to discontinue MyOperator services, shall I get my number back?
Info
⚡ Quick answer — Yes. You are entitled to reclaim your number when you discontinue MyOperator services.
MyOperator will issue a No Objection Certificate (NOC), which allows you to transfer ownership of the number from MyOperator back to your business or to another telecom operator, as per the official port-in/port-out policy.
How the Port-Out Process Works
- Submit discontinuation request
- Notify MyOperator that you wish to discontinue services (temporarily or permanently).
- NOC issuance (within 45 days)
- MyOperator provides a NOC enabling you to port your number elsewhere.
- All outstanding charges must be cleared before NOC is issued.
- Validity of NOC
- Mobile numbers: 4 days
- Toll-free numbers: 14 days
- Keep service active while porting (optional)
- Pay a minimum refundable security deposit (e.g., ₹5,000 based on last quarter’s usage) if you want MyOperator services to remain active during the porting window.
- Transfer ownership
- Use the NOC to initiate port-out with your chosen telecom provider.
Key Timelines & Conditions
Action | Timeline / Condition |
|---|---|
NOC Processing Time | Up to 45 days from service request |
NOC Validity (Mobile) | 4 days after issuance |
NOC Validity (Toll-Free) | 14 days after issuance |
Deposit (Optional) | ≥ ₹5,000 to keep service active |
Important Notes
- You must act within the NOC validity period (4 or 14 days).
- If the NOC expires and you don’t initiate porting, MyOperator may retain ownership of the number and reassign it internally.
- Numbers are not automatically retained; you must complete the port-out process.
What You Can Expect
- Smooth number transfer to your preferred telecom provider.
- No loss of ownership, provided timelines are met.
- Transparency in billing, deposits, and porting requirements.
Need Help?
For discontinuation requests or NOC issuance, contact MyOperator Support at support@myoperator.com or use the in-app help chat.
Updated on: 09/01/2026