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# At any point, if I need to discontinue MyOperator services, shall I get my number back?

## Quick answer

Yes. You are entitled to reclaim your number when you discontinue MyOperator services.

MyOperator will issue a No Objection Certificate (NOC), which allows you to transfer ownership of the number from MyOperator back to your business or to another telecom operator, as per the official port-in/port-out policy.

Visit the link for our Port-In/Port-Out policy:
[https://support.myoperator.co/portal/kb/articles/number-porting-terms](https://support.myoperator.co/portal/kb/articles/number-porting-terms)

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## How the Port-Out Process Works

1. Submit discontinuation request
  * Notify MyOperator that you wish to discontinue services (temporarily or permanently).

1. NOC issuance (within 45 days)
  * MyOperator provides an NOC enabling you to port your number elsewhere.
  * All outstanding charges must be cleared before the NOC is issued.

1. Validity of NOC
  * Mobile numbers → 4 days
  * Toll-free numbers → 14 days

1. Keep service active while porting (optional)
  * Pay a minimum refundable security deposit (e.g., ₹5,000 based on last quarter’s usage) if you want MyOperator services to remain active during the porting window.

1. Transfer ownership
  * Use the NOC to initiate port-out with your chosen telecom provider.

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## Key Timelines & Conditions

| Action | Timeline / Condition |
| --- | --- |
| NOC Processing Time | Up to 45 days from service request |
| NOC Validity (Mobile) | 4 days after issuance |
| NOC Validity (Toll-Free) | 14 days after issuance |
| Deposit (Optional) | ≥ ₹5,000 to keep service active |

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## Important Notes

* You must act within the NOC validity period (4 or 14 days).
* If the NOC expires and you don’t initiate porting, MyOperator may retain ownership of the number and reassign it internally.
* Numbers are not automatically retained; you must complete the port-out process.

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## What You Can Expect

* Smooth number transfer to your preferred telecom provider.
* No loss of ownership, provided timelines are met.
* Transparency in billing, deposits, and porting requirements.

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## Need Help?

For discontinuation requests or NOC issuance, contact MyOperator Support at [support@myoperator.com](mailto:support@myoperator.com) or use the in-app help chat.