Quick answer

Yes. Department membership is independent of licence tier. Both Pro and regular users can be added to any department, so they receive calls routed to that team.

When should I use this guide?

Use it when you need to add, move, or verify a user in a department and you’re unsure whether the licence type limits that action.

1. Pro vs regular users: feature snapshot

• Admins can promote any user—licence tier does not block the role.

2. Rules for department assignment

1. Licence type (Pro or regular) does not affect eligibility.
2. A user may belong to multiple departments simultaneously.
3. Only admins can add, move, or remove users from departments.
4. Deleting a department moves all members to Unassigned.

3. Prerequisites

• Admin access to the MyOperator dashboard or mobile app.
• The target user already exists in the account.

4. Step-by-step: assign users on the web dashboard

1. Log in to MyOperator → Manage → Departments.

1. Click Edit next to the desired department.

1. Click Add Users under Users in the department.

1. Click Save.

5. Step-by-step: assign users in the mobile app

1. Open the MyOperator app → Manage → Departments.
2. Tap the department name.
3. Tap Assign Users → select user(s) → Save.

Expected outcome: The department member list refreshes with the new user(s).

6. When an assignment will NOT work

7. Troubleshooting & escalation

• If a newly assigned user is not receiving department calls, confirm that their call-forwarding numbers are verified and active.
• Still stuck? Contact MyOperator Support with the department name and the affected user(s).

Keywords: assign department, Pro user, regular user, MyOperator department settings

Updated on: 27/11/2025