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# Can I assign a department to a regular (non-Pro) user in MyOperator?

# Quick answer

Yes. Department membership is independent of licence tier. Both Pro and regular users can be added to any department, so they receive calls routed to that team.

## When should I use this guide?

Use it when you need to add, move, or verify a user in a department and you’re unsure whether the licence type limits that action.

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## 1. Pro vs regular users: feature snapshot

| Item | Pro user | Regular user |
| ---- |
| Answer inbound calls | ✅ | ✅ |
| Belong to multiple departments | ✅ | ✅ |
| Advanced analytics & reports | ✅ | ❌ |
| CRM / help-desk integrations | ✅ | ❌ |
| Can be set as Department Manager | ✅ | ✅* |

* Admins can promote any user—licence tier does not block the role.

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## 2. Rules for department assignment

1. Licence type (Pro or regular) does not affect eligibility.
2. A user may belong to multiple departments simultaneously.
3. Only admins can add, move, or remove users from departments.
4. Deleting a department moves all members to Unassigned.

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## 3. Prerequisites

* Admin access to the MyOperator dashboard or mobile app.
* The target user already exists in the account.

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## 4. Step-by-step: assign users on the web dashboard

1. Log in to MyOperator → Manage → Departments.

   ![MyOperator → Manage → Departments](https://content.api.getguru.com/files/view/7e5dfd09-75d0-4666-a20a-a5c9d9ee22ff)

1. Click Edit next to the desired department.

   ![](https://content.api.getguru.com/files/view/fb2fba1c-d758-492f-85ba-3821272ecf75)

1. Click Add Users under Users in the department.

   ![](https://content.api.getguru.com/files/view/19a582af-6ec0-499c-a70a-dc7fed2e2496)

1. Click Save.

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## 5. Step-by-step: assign users in the mobile app

1. Open the MyOperator app → Manage → Departments.
2. Tap the department name.
3. Tap Assign Users → select user(s) → Save.

|| Info
Expected outcome: The department member list refreshes with the new user(s).

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## 6. When an assignment will NOT work

| Symptom | Cause | Fix |
| ---- |
| User missing from the list | User not yet created | Add user first under Team → Users |
| “Only admins can edit” message | You lack admin rights | Ask an admin to grant permissions |
| User appears twice | Duplicate browser save | Refresh page; duplicates auto-merge |

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## 7. Troubleshooting & escalation

* If a newly assigned user is not receiving department calls, confirm that their call-forwarding numbers are verified and active.
* Still stuck? Contact [MyOperator Support](mailto:support@myoperator.com) with the department name and the affected user(s).

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Keywords: assign department, Pro user, regular user, MyOperator department settings