Where can I download the sample CSV/XLSX template for uploading contacts to a campaign?

Quick answer: On the Campaign Creation page, click "Download Sample File" in the Audience / Upload Contacts section. A pre-formatted .xlsx or .csv file with headers (name, phone_number, amount, date) downloads instantly.

When should I use this guide?

Use it before preparing your audience list so you can copy data into the exact column structure MyOperator expects, avoiding upload errors.

1. How to download the sample file

1. Open Campaign Creation.
2. In Audience / Upload Contacts, click Download Sample File (or Download Template).
3. A pre-formatted .xlsx or .csv saves to your computer.

Alt text: downloading the CSV file

2. What’s inside the sample file

Name and Phone Number are included in the sample file by default. You can add optional columns like amount and date to align with template variables ({{1}}, {{2}}) for personalisation.

3. Best practices

• Always keep the exact column headers.
• Save your audience as .csv or .xlsx before upload.
• Fill in every Phone Number; other fields improve personalisation.
• Match optional columns to template variables for smooth mapping.

4. Common issues to avoid

5. Summary

• The sample file is your blueprint for uploads.
• Phone Number is mandatory; other fields are optional but boost personalisation.
• Use the provided headers and formats to pass validation without errors.

Keywords: sample Excel file, sample CSV, audience upload template, download template, MyOperator

Updated on: 09/01/2026