Can unused promotional SMS credits be carried forward to the next month?
Info
Quick answer
- No—any unused "Promo SMS" credits are automatically reset to zero at 23:59 (local time) on the last calendar day of the month.
- A fresh monthly quota (e.g., 1,000 credits on the Basic plan) appears at 00:01 on the 1st.
- Credits can only be preserved by sending them before the reset or by downgrading/upgrading the plan to match your real usage.
Why aren’t unused credits carried forward?
- Promotional SMS pricing is negotiated on monthly volume commitments with carriers.
- Rolling over unused messages would inflate next-month send rates and violate carrier policies.
What exactly happens on the 1st?
Local time | Automated system action |
|---|---|
23:59, last day of the month | Remaining promo credits set to 0 |
00:01, 1st day of the month | New "Promo SMS" balance = 1,000 credits (Basic plan example) |
How to avoid losing credits?
You can plan your monthly usage in advance to ensure the utilization of your credits to the fullest.
Edge cases & limitations
Scenario | What happens |
|---|---|
Mid-month plan change | Remaining credits reset instantly to the new plan quota |
Account paused | Credits resume at 0 when you reactivate |
Messages violate AUP | Unused credits may be reset to 0 |
Need more help?
- Purchase one-time Top-Up packs: Settings ▸ Add-ons ▸ Top-Up SMS.
- Or email support@myoperator.com.
Updated on: 29/11/2025