> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# For how long will my data be saved on MyOperator servers?

|| Info
|| Quick answer
|| During your active subscription, recent call data remains live and directly accessible in the MyOperator panel for the last 6 months. Older data is moved to an archive for long-term retention and is available via export on request. After your service ends, panel access stops; you can request an export within 30 days of deactivation.

---

## Live vs archived data

### Live data (last 6 months)

* Stored on primary storage for fast, self-serve access in your panel
* Best for day-to-day reporting, filters, and quick CSV exports

### Archived data (older than 6 months)

* Stored in long-term storage for durability and compliance
* Still available, but exports may take longer to prepare

| Tip
| If a report doesn’t show older records, request an archive export.

---

## Retention at a glance

| Data type | Live access | Archived access | How do you access it |
| --- | --- | --- | --- |
| Call data (last 6 months) | Yes - in panel | Not applicable | Filter and export directly from your MyOperator panel |
| Call data (> 6 months) | Not shown in live views | Yes - by export | Request an archive export; processing may take longer |

---

## How to get your data

### Live (last 6 months)

1. Open your Call Logs/Reports in the MyOperator panel.
2. Apply date filters within the last 6 months.
3. Use Export/Download to get CSV (or your preferred format).

### Archived (older than 6 months)

1. Collect the date range and any filters you need (e.g., numbers, departments).
2. Contact [support@myoperator.co](mailto:support@myoperator.co) (or your Account Manager) and request an archive export.
3. We’ll prepare the export and share the download details once ready.

![MyOperator reporting screen showing date filters and an Export button.](https://content.api.getguru.com/files/view/f7811909-7e5f-4957-8c6f-6584a99220b5)

---

## After deactivation

* When your service ends, your data is no longer accessible through the panel.
* You can still request an export within 30 days of deactivation by emailing support.
* After that window, data may be deleted or anonymised per our data-handling policies and applicable law.

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## Edge cases & notes

* Legal/regulatory holds: If applicable, legal holds may extend retention regardless of the windows above.
* Backups & disaster recovery: Backup copies exist for resilience and follow a separate rotation.
* Contractual terms: If your MSA/DPA specifies retention/residency requirements, those terms control.
* Performance: Archive exports can take longer during peak periods or for very large ranges.

---

## Get help

Email [support@myoperator.co](mailto:support@myoperator.co) with:

* Your account name/ID and contact email
* The date range you need and any filters (numbers, departments)
* Preferred file format (e.g., CSV/ZIP) and urgency/date needed

We’ll confirm the scope and timelines and provide the export when ready.