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How can I access my WhatsApp Business Account's billing details?

Billing for your WhatsApp Business Account (WABA)


Billing for your WhatsApp Business Account (WABA) is managed entirely in Meta Business Suite. From there, you can download invoices, track payments, and update payment methods.


Warning : Billing settings are only available via desktop browser (not the mobile app).



Before You Begin


To access WABA billing information, ensure that:


  • You are an Admin of the Meta Business Manager that owns the WABA.
  • You are logged into the correct Business Manager account.
  • You are using a desktop browser (mobile access is not supported).



Steps to View Billing Details


  1. Log in to Meta Business Suite – Billing.
  2. From the left-hand menu, click Billing.
  3. Select your WhatsApp Business Account (WABA) from the dropdown (if prompted).
  4. Use the tabs to:


  • View invoices and download PDFs
  • Check payment status and transaction history
  • Update or replace your payment method



What You’ll See


Item

Details

Invoices

Monthly invoices with breakdowns of usage and charges

Payment Status

Paid, Pending, or Failed

Download Options

PDF download link for each invoice

Payment Method

Credit card or bank transfer (last 4 digits shown for security)

Transaction History

Record of recent billing activity, refunds, or adjustments



Billing Cycles & Regional Notes


  • Billing cycle: Meta typically issues monthly invoices, available a few days after the cycle ends.
  • Currency: Charges appear in your local billing currency, which depends on your Business Manager’s registered country.
  • Regional differences:
  • Taxes (e.g., GST, VAT) are included based on your billing country.
  • Invoice format and legal entity may vary by region.



Troubleshooting Tips


  • Can’t find your account? Make sure you’re logged into the right Business Manager.
  • Missing invoices? They may not have been generated yet—check again after the billing cycle closes.
  • Error loading page? Clear browser cache or try incognito mode.






Need More Help?


If you’re unable to access your billing section, contact Meta Business Support for direct assistance.



Tip : Always keep at least one backup payment method added in Business Suite to avoid service interruptions if your primary card or account fails.

Updated on: 22/09/2025