> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How can I create a new outbound dialer campaign in MyOperator? ⚡Quick answer: You can create two kinds of outbound campaigns—Peer to Peer (bridges answered calls to agents) and IVR/Broadcast (automated voice with optional keypad input). Use the steps below, plus CSV/API examples and test checks, to launch safely. --- ## Prerequisites * Feature access: Outgoing calling is enabled on your account. * Caller ID: Approved brand number (CLI) to present on calls. * Contacts & consent: Clean list (E.164 numbers) and opt-in compliant for your region; define quiet hours. * Agents (for Peer to Peer-Connect): Logged in, available, with mic/headset permissions. * Audio (for Broadcast): Final MP3/WAV or text for TTS; any IVR key mappings decided. --- ## Option A — Agent-Connect (list-based, live agent) What it does: Dials contacts from a list and bridges answered calls to available agents. ### Create the campaign (UI) 1. Call → Outgoing → Campaigns → Create New. ![](https://content.api.getguru.com/files/view/5306df73-0954-4668-a373-f5697bf6967b) ![](https://content.api.getguru.com/files/view/13225514-2c6e-4345-bc48-732b3e4a14a3) Alt text: Creating an outbound campaign 1. Choose Peer to peer connect. 1. Enter Campaign Name and Caller ID. 1. Upload CSV or pick a saved list/CRM segment. 1. Select Dialing mode (preview/progressive), Max concurrency, and Wrap-up time. 1. Assign Team/Agents and set Schedule (days, start/end in IST). 1. Enable Recording (if permitted) and Retries (attempts + spacing). 1. Save → Start (or Start in test mode if available). Expected outcome: Answered calls connect Agent ↔ Customer; dispositions and recordings appear in Call Logs → Outbound and campaign analytics. --- ## Option B — IVR / Voice Broadcast (automated) What it does: Places automated calls to play a message and optionally capture keypad input (e.g., “Press 1 to confirm”). ### Create the campaign (UI) 1. Call → Outgoing → Campaigns → Create New. 1. Choose IVR-based. 1. Add Audio (upload MP3/WAV) or Text-to-Speech. 1. (Optional) Configure IVR keys (e.g., 1=Confirm, 2=Call-me-back/route to queue). 1. Upload CSV or select a saved list; set Concurrency and Retries. 1. Choose Caller ID, Schedule (days/hours, time zone). 1. Save → Start (Test 10 numbers first). ![](https://content.api.getguru.com/files/view/02aa69d5-5060-44b9-bfa6-f5743c7b0641) Alt text: Creating IVR IVR-based outbound campaign Expected outcome: Calls play the message; DTMF responses are logged. If a key routes to agents, successful presses queue a live call. --- ## Test & verify results * Dry run: Start with 5–10 contacts. * Logs: Check Call Logs → Outbound for status, duration, Caller ID, and Recording. * Campaign analytics: Verify Answer Rate (ASR), DTMF key rates (broadcast), Agent connect rate (Peer to peer-Connect). * Quality: Listen to a few recordings for audio clarity and IVR timing. --- ## Edge cases & best practices * Caller ID: Test CLI deliverability; some routes mask or reject unapproved IDs. * Concurrency tuning: Start small; increase based on answer rate and agent availability. * Retries: Cap attempts (e.g., max 2) and space them to avoid spam flags. * Agent readiness: For Peer to Peer-Connect, ensure queues/agents are online to reduce drop rates. * International lists: Verify permissions and pricing before enabling. --- ## Can I reuse my inbound IVR for outbound (OBD) campaigns in MyOperator? No. Inbound IVRs can’t be attached to OBD campaigns. Create a dedicated OBD IVR (outbound-only), but feel free to reuse the same audio or TTS prompts. ## Why inbound IVRs can’t be reused | Reason | Inbound IVR | OBD IVR | | --- | --- | --- | | Call direction | Customer → Business | Business → Customer | | Start event | Ring → answer → IVR | Auto-dial → answer → IVR | | Retry logic | n/a | Controlled by campaign (attempts, spacing) | | Reporting | Queue paths, SLA | Answer %, DTMF %, retries | --- ## How many campaigns can we create in one panel? We can create up to 20 campaigns in one panel. --- ## Are calls made through a Peer-to-Peer outbound campaign recorded, and where can I find those recordings? Yes. A Peer-to-Peer campaign simply auto-initiates outgoing calls, so each call is recorded the same way as a regular outbound call. You can listen to or download the recordings in the Logs section of your dashboard. --- ## Troubleshooting * Low answer rate: Adjust schedule, verify list quality, test different caller IDs, reduce concurrency. * Agents not getting bridged: Check team assignment, agent status, and wrap-up timers. * No recordings: Confirm outgoing recording is enabled and storage is sufficient. * Webhooks failing: Validate endpoint/TLS/signature; replay payloads. * “Create New” disabled: You may lack permissions, or Outgoing isn’t enabled—contact your admin.