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# How can I filter MyOperator reports by group now that the “Manage Groups” button is gone?

⚡ Quick answer — The old Manage Groups button has been retired. Instead, open Reports → use the Grouping filter (Group-wise, Department-wise, User-wise) plus Time-frame & Call-type chips. All widgets instantly rebuild to show only the selected group—no manual group creation required.

## When should I use this guide?

Use it if you’ve been looking for the former *Manage Groups* menu and now need group, department, or user insights from the new Reports interface on web or mobile.

---

## 1. Prerequisites

| Requirement | Why it matters |
| --- | --- |
| Reports → View permission | Shows Reports menu |
| Same login on mobile app (optional) | Enables Mobile Source widgets |
| Date range ≥ 30 days | Activates "Monthly" option |

---

## 2. Old vs New: what changed?

| Feature | Before (retired) | Now (current UI) |
| --- | --- | --- |
| Create named groups | *Manage Groups* > Add | Not needed |
| Filter reports by group | Select a group in the list | Grouping filter = *Group-wise* |
| Multiple groups in the same view | Not possible | Chip filters show any combo |

---

## 3. Step-by-step (Web)

1. Log in to MyOperator Web Panel.

![MyOperator panel](https://content.api.getguru.com/files/view/69c45cd6-9d8d-4b69-b13d-59abd30fc80d)

2. Sidebar → Reports.

![See Reports](https://content.api.getguru.com/files/view/ff3a3660-77ff-4318-9c6e-10564977bb02)

3. Top bar filters:

  * Time frame (Today | Week | Month | Custom)
  * Grouping → select Group-wise.
  * Optional: choose a specific group in the dropdown that appears.

4. Choose Call type chip: Incoming / Outgoing.

5. All widgets update in real time.

![Navigate to "All Company Data" /departments if you have multiple groups](https://content.api.getguru.com/files/view/5298f1dc-2a6b-4616-95ca-3e6fc69dee6a)

---

## 4. Step-by-step (Mobile)

1. Install & sign in to the MyOperator mobile app.
2. Tap Reports.
3. Select Time frame and Grouping → *Group-wise* (or Department/User).
4. Swipe across Overview → Trends → Performance for snapshots.

---

## 5. What you’ll see (charts + filters)

| Widget | Shows | Filter chips |
| --- | --- | --- |
| Incoming / Outgoing counters | Total calls & % connected | Connected, Missed |
| Pie chart | Connected vs Missed for the group | IVR, Mobile |
| Trend line | Daily call volume | Time frame |
| Performance tables | Pickup % by User / Dept | Group-wise, Dept-wise |

![Report visualisation](https://content.api.getguru.com/files/view/d8cf9cb4-d60a-4273-a7ad-fe3cccd4fe3b)

![Performance Reports under Reports > Performance](https://content.api.getguru.com/files/view/4616b3cf-6e58-4184-b49b-eff25e985b6f)

---

## 6. Success checklist

* ✓ Group name appears next to the Time-frame filter.
* ✓ All counts & percentages change when you switch groups.
* ✓ Export (hover widget → Export CSV/PNG) matches onscreen values.

---

## 7. Edge cases & limits

* Monthly option only appears for ranges ≥ 30 days.
* Mobile widgets show Mobile Source only after the same account signs in on the app.
* Large date ranges may load slowly—narrow if charts take > 5 s.

---

## 8. Troubleshooting & escalation

| Issue | Quick fix | Escalate to |
| --- | --- | --- |
| "Group-wise" missing | Ask Admin for Reports → View | Workspace Admin |
| Charts empty | Widen date range; clear chips | — |
| Mobile data absent | Re-login on app; enable Analytics sync | — |
| Monthly disabled | Set range ≥ 30 days | — |

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Keywords: Manage Groups retired, group-wise reports, MyOperator filters, department-wise call data