Articles on: MyOperator

How can I send automated order-lifecycle WhatsApp notifications from my Shopify store using MyOperator?

Tip

Quick answer - In MyOperator → Ecomm+ → Workflow, open Order Lifecycle Notifications, toggle the event you want (e.g., Order Placed) to ON, choose a pre-approved WhatsApp template, map Shopify variables ({{name}}, {{orderid}}, {{quantity}}, {{totalprice}}), test, then click Update workflow.


From that point forward, customers automatically receive real-time WhatsApp updates each time the selected order event occurs.


When should I use this guide?


Follow this walkthrough if you have:


  • Installed and connected the MyOperator ⇄ Shopify plugin.
  • Linked a verified WhatsApp Business Account (WABA).
  • One or more approved Utility-category templates for each order event you plan to automate (Order Placed, Shipped, Delivered, etc.).


Need cart-recovery or COD workflows instead? See the Related Articles section at the end.



Why send order-lifecycle notifications?


  • Builds customer trust by keeping them informed after purchase.
  • Reduces “Where is my order?” support tickets.
  • Uses WhatsApp—India’s most-used messaging app—for near-instant visibility.



Prerequisites checklist


Required item

Purpose

MyOperator account with Ecomm+

Access to the Workflow tab

Shopify store admin rights

Read order data & send webhooks

Verified WABA connected to MyOperator

Authorised transactional messaging

≥ 1 approved Utility template per event

Messages won’t send without Meta approval



Create WhatsApp templates


  1. In MyOperator, go to WhatsApp → Create Template.
  2. Name templates clearly (e.g., Order_Placed, Order_Shipped).
  3. Select the Utility category for faster approval.
  4. Include only the variables you need:



Alt text: Creating a new WhatsApp template


Placeholder

Maps to Shopify

Sample fallback

{{name}}

Customer first name

Customer

{{orderid}}

Order ID

—

{{quantity}}

Total quantity

—

{{totalprice}}

Grand total

—


Submit each template; wait until status = Approved.



Step-by-step setup


  1. Navigate → MyOperator → Ecomm+ → Workflow → Order Lifecycle Notifications.
  2. Activate an event (e.g., Order Placed) with the toggle; click its name.



Alt text: Toggle ON the notification


  1. Select Template from the dropdown (e.g., Order_Placed).
  2. Map Variables — connect the variables in your WhatsApp template to the corresponding data from your Shopify store. For an "Order Placed" notification, map:
  • {{name}} to the customer's Name.
  • {{orderid}} to the Order ID.
  • {{quantity}} to the order Quantity.
  • {{totalprice}} to the Total price.
  • Remember to provide a Fallback value for each variable (e.g., "Customer" for the name) in case the data is not available.
  1. Send Test → click Test, enter a 10-digit mobile number, press Send Message.
  2. Save → verify preview on the right, click Update workflow.



Alt text: customising notification message


  1. Repeat Steps 2–6 for additional events (Cancelled, Shipped, Delivered, etc.).



Expected outcome & testing


Outcome:


  • On every chosen event, the customer receives a WhatsApp message populated with live order data.
  • Links (if any) open the order status page in Shopify.


Testing checklist:


  1. Trigger the event in a test order (e.g., mark as “Shipped”).
  2. Wait a few seconds; confirm the WhatsApp message.
  3. Verify variables render correctly.
  4. Repeat for each event you enabled.



When this won’t help


  • Template status is Pending or Rejected → messages fail.
  • Customer opted out of transactional WhatsApp messages.
  • Variable left unmapped → workflow error, no send.
  • Events outside the enabled list (e.g., Partial Refund) won’t trigger unless you set up a custom workflow.



Troubleshooting


Issue: “Template variable missing”


  • Re-open workflow; ensure every {{variable}} is mapped and has a fallback.


Issue: No message delivered


  • Check MyOperator → WhatsApp Logs for failure reason.
  • Confirm customer phone number includes country code and is WhatsApp-enabled.


Issue: Wrong data in the message


  • Verify you selected the correct Shopify field in Variable Mapping.



Keywords - MyOperator order notifications • Shopify WhatsApp updates • automated order placed message • order shipped WhatsApp • Ecomm+ workflow

Updated on: 01/12/2025