Quick answer

You now have only one practical way to use your existing number with MyOperator IVR:

1. Call Forwarding — Fastest and only universal option

• Forward your existing number to a MyOperator virtual number.

2. Porting — Only for toll-free numbers (case-to-case)

• Mobile number port-in is discontinued. Toll-free port-in works only after operator approval and a 30-day timeline.

When should I use this guide?

Use these steps when your business already promotes a number (visiting card, website, ads, hoardings) and you want callers to continue dialing that same number, but instead of a basic ring, they should hear your MyOperator IVR.

1. IVR ON YOUR EXISTING NUMBER — OVERVIEW (2025 Updated)

2. OPTION A — CALL FORWARDING (FASTEST & MOST COMMON)

Call forwarding routes all calls from your existing number → to your MyOperator virtual number → your IVR plays.

Prerequisites

• Access to your phone or carrier portal
• A MyOperator virtual number (Dashboard → Numbers)

Steps

1. Open phone settings → SIM settings → Call Forwarding → “Always Forward,” or dial the operator USSD short code: *21*(MyOperator Number)#
2. Enter your MyOperator virtual number as the forwarding destination.
3. Save the settings.
4. Place a test call from another phone to confirm that the MyOperator IVR plays.

Pros

• Instant activation
• No documents or downtime
• Caller continues using your existing number
• Works even when the SIM is off (if unconditional forwarding)

Cons

• Forwarding message may play (operator-controlled)
• Slight IVR delay on some carriers
• Caller ID can vary based on the carrier
• Call drops depend on the original network quality

3. OPTION B — PORT YOUR NUMBER TO MYOPERATOR (ONLY FOR TOLL-FREE NUMBERS)

• Mobile Port-In – Discontinued
• Mobile Port-Out – Discontinued
• Toll-Free Port-In – Allowed case-to-case (30 days)
• Toll-Free Port-Out – Discontinued
• Port codes for mobile or toll-free numbers are no longer issued.

Prerequisites

• The number must be a toll-free number
• Latest bill + NOC from your business entity
• No outstanding dues with the current operator
• Agree to a short cut-over window

Porting Steps (For Toll-Free Only)

1. AM/Sales sends an email to telco.resource@myoperator.co with:

• Toll-free number
• Current operator
• Latest bill copy

2. Client uploads NOC + bill via the Toll-Free Port-In Link (NOC Port In – Toll-Free).
3. Operator validates documents.
4. Standard TAT: 30 days (Airtel/Voda/Tata).
5. Once ported, MyOperator hosts the number and activates the IVR.

Important Notes

• No port code required.
• NOC is valid for 30 days.
• Ported number must stay with MyOperator for a minimum of 90 days before any port-out consideration.
• Toll-free port-out is currently discontinued.

4. WHAT SUCCESS LOOKS LIKE

• Callers dial your original number
• MyOperator IVR plays instantly
• Calls follow your business-hours/queue/team rules
• Caller-ID appears correctly in MyOperator reports
• Recordings and analytics work as expected

5. LIMITATIONS & EDGE CASES

Call Forwarding

• 1–2 sec audio delay may occur
• Forwarding message may play (“This call is being forwarded…”)
• Caller ID depends on the original carrier’s policy
• Forwarding may auto-disable if:
• The operator changes the switch
• SIM has a pending bill
• Network resets

Porting

• Only toll-free numbers are eligible
• Mobile porting is not supported

6. WHEN NEITHER OPTION WORKS

If:

• Carrier blocks unconditional forwarding
• The toll-free number is not approved for port-in
• Forwarding keeps failing

Then consider:

• Purchasing a new MyOperator number
• Publicising "New Official Number"
• Using the WhatsApp Chat entry point instead of the IVR
• Setting up a parallel DID number during transition

7. Troubleshooting

8. GLOSSARY

• Call Forwarding – Routing incoming calls from one number to another.
• IVR – Interactive Voice Response (press 1, press 2 menu).
• DTMF – Keypad tones used to navigate IVR.
• CLI – Caller ID/phone number visible to the receiver.
• Port-In – Moving a number from your current operator to MyOperator.

Updated on: 02/12/2025