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# How can I use my existing phone number with a MyOperator IVR?

# Quick answer

You now have only one practical way to use your existing number with MyOperator IVR:

1. Call Forwarding — Fastest and only universal option
   * Forward your existing number to a MyOperator virtual number.

2. Porting — Only for toll-free numbers (case-to-case)
   * Mobile number port-in is discontinued. Toll-free port-in works only after operator approval and a 30-day timeline.

## When should I use this guide?

Use these steps when your business already promotes a number (visiting card, website, ads, hoardings) and you want callers to continue dialing that same number, but instead of a basic ring, they should hear your MyOperator IVR.

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## 1. IVR ON YOUR EXISTING NUMBER — OVERVIEW (2025 Updated)

| Method | Speed | Effort | Reliability & Support | Availability (Updated) |
| --- | --- | --- | --- | --- |
| Call Forwarding | Same day | Minimal | Depends on your current carrier | Available for all number types |
| Porting | 30 days | Paperwork | Full (hosted by MyOperator) | Only for toll-free numbers (case-to-case) |
| Mobile Port-In/Port-Out | Not available | — | — | Discontinued |

|| Info Toll-free port-in is available only after document verification. All mobile number porting (in or out) is discontinued.

---

## 2. OPTION A — CALL FORWARDING (FASTEST & MOST COMMON)

Call forwarding routes all calls from your existing number → to your MyOperator virtual number → your IVR plays.

### Prerequisites

* Access to your phone or carrier portal
* A MyOperator virtual number (Dashboard → Numbers)

### Steps

1. Open phone settings → SIM settings → Call Forwarding → “Always Forward,” or dial the operator USSD short code: `*21*(MyOperator Number)#`
2. Enter your MyOperator virtual number as the forwarding destination.
3. Save the settings.
4. Place a test call from another phone to confirm that the MyOperator IVR plays.

### Pros

* Instant activation
* No documents or downtime
* Caller continues using your existing number
* Works even when the SIM is off (if unconditional forwarding)

### Cons

* Forwarding message may play (operator-controlled)
* Slight IVR delay on some carriers
* Caller ID can vary based on the carrier
* Call drops depend on the original network quality

---

## 3. OPTION B — PORT YOUR NUMBER TO MYOPERATOR (ONLY FOR TOLL-FREE NUMBERS)

||| Warning Updated policy

* Mobile Port-In – Discontinued
* Mobile Port-Out – Discontinued
* Toll-Free Port-In – Allowed case-to-case (30 days)
* Toll-Free Port-Out – Discontinued
* Port codes for mobile or toll-free numbers are no longer issued.

### Prerequisites

* The number must be a toll-free number
* Latest bill + NOC from your business entity
* No outstanding dues with the current operator
* Agree to a short cut-over window

### Porting Steps (For Toll-Free Only)

1. AM/Sales sends an email to telco.resource@myoperator.co with:
  * Toll-free number
  * Current operator
  * Latest bill copy
2. Client uploads NOC + bill via the Toll-Free Port-In Link (NOC Port In – Toll-Free).
3. Operator validates documents.
4. Standard TAT: 30 days (Airtel/Voda/Tata).
5. Once ported, MyOperator hosts the number and activates the IVR.

### Important Notes

* No port code required.
* NOC is valid for 30 days.
* Ported number must stay with MyOperator for a minimum of 90 days before any port-out consideration.
* Toll-free port-out is currently discontinued.

---

## 4. WHAT SUCCESS LOOKS LIKE

* Callers dial your original number
* MyOperator IVR plays instantly
* Calls follow your business-hours/queue/team rules
* Caller-ID appears correctly in MyOperator reports
* Recordings and analytics work as expected

---

## 5. LIMITATIONS & EDGE CASES

### Call Forwarding

* 1–2 sec audio delay may occur
* Forwarding message may play (“This call is being forwarded…”)
* Caller ID depends on the original carrier’s policy
* Forwarding may auto-disable if:
  * The operator changes the switch
  * SIM has a pending bill
  * Network resets

### Porting

* Only toll-free numbers are eligible
* Mobile porting is not supported

---

## 6. WHEN NEITHER OPTION WORKS

If:

* Carrier blocks unconditional forwarding
* The toll-free number is not approved for port-in
* Forwarding keeps failing

Then consider:

* Purchasing a new MyOperator number
* Publicising "New Official Number"
* Using the WhatsApp Chat entry point instead of the IVR
* Setting up a parallel DID number during transition

---

## 7. Troubleshooting

| Symptom | Likely Cause | Fix |
| --- | --- | --- |
| IVR plays late/audio delay | Conditional forwarding or weak signal | Switch to unconditional forwarding; check the network |
| Forwarding message plays | Operator policy | Only the operator can remove; advise using the MyOperator number directly |
| Calls not forwarding | Forwarding disabled or SIM issue | Re-activate forwarding, reset settings, and check SIM validity |
| Caller-ID shows operator board number | Operator masking CLI | Disable *#31#; ask the carrier to pass the original CLI |
| "Number not portable" | Operator/regulatory block | Use call forwarding or apply again in 30 days |
| Forwarding removed automatically | Switch change or SIM dues | Clear dues; request TOL change; re-activate forwarding |

---

## 8. GLOSSARY

* Call Forwarding – Routing incoming calls from one number to another.
* IVR – Interactive Voice Response (press 1, press 2 menu).
* DTMF – Keypad tones used to navigate IVR.
* CLI – Caller ID/phone number visible to the receiver.
* Port-In – Moving a number from your current operator to MyOperator.