Failover DIDs in MyOperator ensure that your business continues to receive or place calls even if the primary DID faces network issues, operator congestion, or routing failures. They are used to maintain high availability, business continuity, and zero missed-call operations across both inbound and outbound workflows.

✅ How Failover DIDs Work in MyOperator

MyOperator supports failover routing in two ways:

✅ 1. DID Fallback (Outbound Failover)

This applies to outgoing calls (campaigns, peer-to-peer, API calls, callbacks).

• If a primary DID used for outbound traffic faces:
• Network congestion
• Operator-level issues
• Route blockages
• High traffic load
• Dial-out failure

• DID Fallback automatically switches the call to another DID in your account.
• No manual routing required — the system selects the next healthy DID.
• Ensures uninterrupted campaign execution and callback fulfilment.

Where to enable it:

Call → Outgoing → Global Settings → Outbound Settings → DID Fallback (Enable)

✅ 2. Multiple DID Mapping (Inbound Failover)

This applies to incoming calls landing on a local DID or toll-free number.

You can add multiple DID numbers to the same IVR/department routing path so that if one DID becomes unreachable, the others continue to receive calls.

• Supports high inbound concurrency
• Protects against operator outages
• Provides geographic and operator redundancy

Where it is configured:

Manage → DIDs → Select Number → Routing / Department Mapping

✅ How Many Failover DIDs Can Be Mapped?

✅ Up to 25 DIDs

MyOperator allows mapping up to 25 failover DIDs behind a single:

• Toll-free number, or
• Local DID number

This is significantly higher than traditional telco limits (usually 2–10), giving businesses substantial redundancy for both inbound and outbound workflows.

✅ Why Use Failover DIDs?

Using multiple or failover DIDs ensures:

• No missed calls due to operator or network issues
• High availability during campaigns, peak hours, or outages
• Better redundancy across operators/regions
• Seamless customer experience without call drop-offs
• Stable callback and OBD performance in high-volume scenarios

✅ Important Notes

• Failover applies to inbound and outbound traffic, but the mechanisms differ.
• DID fallback (outbound) must be enabled manually in Global Outbound Settings.
• Failover DIDs (inbound) require mapping via Manage → DIDs.
• For best redundancy, use DIDs from different telecom operators.
• This feature ensures continuity but does not override TRAI/DND rules.

✅ Summary

Updated on: 27/11/2025