MyOperator Technology Partner Onboarding

Apply via the Technology Partner form or email partnership@myoperator.co. Complete onboarding, use sandbox and API docs to build and test your integration, pass verification, and go live. Co-marketing and directory listing are optional after go-live.

Quick summary (1 line)

Apply → Onboarding call → Get sandbox & docs → Build & test → Verify → Go live → (Optional) Co-market.

Who should apply

• Registered companies (SaaS, CRM, telephony/PBX/IVR vendors).
• Integrations that add value to MyOperator (lead routing, CTI, analytics, CRM sync).
• Teams able to dedicate at least one technical contact for onboarding and testing.

Prerequisites (what we’ll ask for)

• Company name, legal entity and invoicing contact.
• Short integration brief (what you’ll integrate: auth, webhooks, API endpoints).
• Primary technical contact (name, email, Slack/Teams preferred).
• Target timeline and a staging/test environment (recommended but optional).

Step-by-step: How to join (detailed)

1. Apply (Start)

• Fill the Technology Partner form on the MyOperator partner page or email: partnership@myoperator.co.
• Include: company name, website, short integration description, technical contact, and preferred go-live month.

2. Onboarding call (30–45 min)

• A partner manager schedules a call to align goals, confirm prerequisites, and share the success criteria.

3. Get developer resources

• You will receive: sandbox credentials, API docs, example requests/responses, webhook specs, and IP/URL allowlist details.

4. Implement & test

• Implement authentication, required API endpoints, and webhook handlers. Use the sandbox for end-to-end testing.
• Recommended test checks:
• • Auth / token lifecycle
  • Webhook signature verification
  • E.164 phone number formatting
  • Retry logic for transient failures

5. Example webhook payload (copy-paste for your test harness):

{
  "event_type": "call.connected",
  "call_id": "abc123",
  "from": "+919876543210",
  "to": "+911234567890",
  "timestamp": "2025-07-24T12:34:56Z",
  "metadata": {
    "lead_id": "lead_987"
  }
}

6. Sandbox verification

• Share test logs and sample requests/responses with the partner manager. MyOperator will run verification tests to confirm integration behavior.

7. Production go-live

• After verification, production credentials are issued and a short monitoring window is scheduled to confirm stability.

8. Post-go-live: listing & co-marketing (optional)

• Eligible partners may be listed in the MyOperator Partner Directory and considered for joint promotion (case study, blog, newsletter).

Success criteria (what success looks like)

• Integration passes sandbox verification tests.
• Production creds issued and live traffic delivered for the agreed monitoring window.
• No critical errors for the agreed acceptance period (typically 48–72 hours).

Common edge cases & troubleshooting

• Webhook not delivered: check allowlist, firewall, and HTTPS certificate chain; confirm retries and idempotency.
• Signature validation fails: confirm HMAC secret, header name, and timezone/clock skew.
• Auth 401/403: check token scope and expiry; refresh tokens if required.
• Phone formatting mismatch: ensure phone numbers use E.164.

When contacting support, include: sandbox account ID, timestamps, sample payload(s), and request IDs.

Support & escalation

• Partnership & onboarding: partnership@myoperator.co (include company name + integration brief).
• Developer support: dev support channel provided after onboarding (ticket system or Slack/Teams link).
• Urgent escalations: request the partner manager on the onboarding call to open an incident.

Typical timeline (examples)

• Apply → Onboarding call: 1–7 business days.
• Build & test: 2–8 weeks (depends on scope).
• Verification & go-live: 1–5 business days after tests pass.

Suggested visuals & accessibility

• Onboarding flow diagram (4 steps: Apply → Onboard → Build/Test → Go live).
• Alt text: “Partner onboarding flow: Apply, Onboarding call, Build & Test, Go live.”
• Sandbox API screenshot showing a sample cURL request/response and the webhook test page.
• Caption + alt text provided for each image.

Updated on: 11/09/2025