Articles on: MyOperator

How do I block or unblock a caller in MyOperator?

Block or unblock a number


Tip

⚡ Quick answer


To block a number, open Call Logs → locate the call → click Block Caller → give a short reason → Block & Close.


The number is added to the Blocklist, and future calls will be rejected before they reach your IVR or agents.


Unblock the same way or from Call → Blocklist.


When should I use this guide?


Use it to stop spam, repeated misdials, or unwanted contacts from reaching your phone menu or queues.



1. Prerequisites


Item

Requirement

Role

Admin or custom role with Blocklist / Logs → Edit

Number format

Block exactly as it appears in Call Logs (incl. country code)

Interface

MyOperator Web Panel



2. Block vs Unblock matrix


Action

Where

Who can do it

Effect

Block

Call Logs (1-click)

Admin

Adds number to Blocklist

Block

Call → Blocklist → Add New

Admin

Bulk/manual entry

Unblock

Blocklist → Unblock

Admin

Removes from Blocklist

Unblock

Call Logs → ⋮ → Unblock

Admin

Quick restore



3. Option A: Block from Call Logs


  1. Log in to Web Panel → Call Logs.


Select Call Logs


Select Call Logs


  1. Locate the caller number (use Search if needed).


Locating the caller number


  1. Click Block Caller.


Block caller


  1. Enter an optional Name and a mandatory Reason (≤ 160 chars).


Enter reason to block


  1. Click Block & Close.


Block and close



4. Option B: Manage numbers in Blocklist


  1. Sidebar → Call → Blocklist.


Sidebar → Call → Blocklist


  1. Click Add New → enter Number, Name, Reason → Save.
  2. To unblock, click Unblock next to the number.



5. Success checklist


  • ✓ Blocked number appears in Blocklist with timestamp and reason.
  • ✓ Test call from that number fails to reach IVR / agents.
  • ✓ Call Logs show the attempt as Missed – Blocked (label may vary).



6. Edge cases & limits


  • Numbers using different caller IDs (CLI spoofing) must each be blocked.
  • Private / withheld IDs cannot be blocked individually—use IVR rules (e.g., require DTMF input).
  • Blocklist is limited to 10,000 entries per workspace; older entries can be exported and cleared if needed.



7. When blocking fails


  1. Number saved without country code—block the exact format shown in Logs.
  2. The call is forwarded from another PBX before MyOperator sees the caller ID.
  3. You lack Edit permission (button greyed).



8. Troubleshooting & escalation


Issue

Quick fix

Blocked number still connects

Verify format; block alternate CLIs

Cannot find the Block Caller button

Ensure role = Admin; refresh page

Need audit trail

Export Blocklist CSV (Blocklist → Export)



Keywords: block caller, blocklist, spam calls, unblock number, MyOperator

Updated on: 01/12/2025