Articles on: MyOperator

How do I check and play call recordings in the MyOperator Admin Panel?

Check, play, and download call recordings


Info

Quick answer — Log in to the Admin Panel → open Logs → filter for Connected calls → click the phone number → a dropdown opens → click Play to listen to the recording. You can also download individual recordings or copy the audio link.


When should I use this guide?


Use this guide when you want to:


  • Review customer conversations
  • Conduct QA or coaching
  • Resolve disputes or verify commitments
  • Understand agent behaviour or clarity of communication



1. Why is call recording useful?


  • Check quality: Listen to see if agents are helpful and polite.
  • Train staff: Play real calls so new team members can learn.
  • Solve disputes: Use the recording to clear up “who said what.”
  • Follow the rules: Prove you met legal or industry requirements.
  • Learn from customers: Hear their needs and ideas for improvements.
  • Track performance: Measure call length, success rates, and customer happiness.



2. Prerequisites and access rules


To access and play call recordings:


  • You must be logged into the Admin Panel.
  • Recording must be enabled for your number/IVR.
  • Your role must include permissions to view/play recordings.
  • The browser should allow media playback.
  • You can download 20 recordings at a time, not in bulk.



3. How to check and play call recordings (Web - Admin Panel)


Follow these steps exactly as per the updated documentation:


Step 1 — Log in to MyOperator Admin Panel


  • Use your admin or authorised credentials.
  • After login, you will land on the dashboard.


Step 2 — Navigate to the Logs Section


  • In the left navigation bar, click Call Logs.
  • Here you will see all call logs (incoming, outgoing, missed, connected).


Step 3 — Select the call you want to review


  • Browse through the connected call entries.
  • Click the caller number (or contact entry) for the call you want.


When you click the number, a drop-down box opens under that log entry.



Alt text: Call Logs → Recordings


Step 4 — Access the recording


Inside the drop-down:


  • Look for the Recording option.
  • This section contains the playable audio file of the call.


Step 5 — Play the recording


  • Click ▶ Play next to the recording option.
  • The audio will begin playing in-browser.


You can use your system speakers or a headset to listen clearly.



Alt text: Play the recording you want



4. Downloading a recording


Based on the updated documentation:


  • After selecting the call and opening the drop-down, look for the Download Audio icon.
  • You can download recordings only for the 20 most recent logs on each page (no bulk download option). Supported formats are .mp3.



5. Limitations and important notes


✔ Bulk audio download is not available


You cannot export all recordings at once.


✔ You can download only the recent calls visible on the screen


MyOperator allows downloads for the 20 latest logs per page.


✔ Audio availability depends on recording settings


If recording was disabled for the number or the call, the recording will not appear.


✔ Only “Connected” calls show recordings


Missed/unanswered calls do not generate audio.



6. If you do not see a recording


  • The call may not be a connected call (check Filter → Connected).
  • Recording may not have been enabled. Make sure that the call recording feature is enabled on the panel.


Call → Design call flow → Advanced settings → Call recording → Enable



Alt text: Enabling the call recording feature


  • Your role may not have permission to view recordings.
  • Advanced Filters may be hiding the call — click Reset.


If recordings are still missing, share call details with support: support@myoperator.com



6. Mobile App — how to check for recordings?


Although not elaborated in the updated detailed logs document, the core steps remain:


  1. Open MyOperator App → More → Recordings
  2. Apply filters (Date, Agent, Number, Queue)
  3. Tap any recording to open the player
  4. For download behaviour, the app may restrict downloads to Wi‑Fi if enabled



Keywords: check call recordings, play call recording, download recording, MyOperator Admin Panel, recordings view permission

Updated on: 08/01/2026