> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How do I check and play call recordings in the MyOperator Admin Panel? | Tip Quick answer: Log in to the Admin Panel → open Logs → filter for Connected calls → click the phone number → a dropdown opens → click Play to listen to the recording. You can also download individual recordings or copy the audio link. ## When should I use this guide? Use this guide when you want to: * Review customer conversations * Conduct QA or coaching * Resolve disputes or verify commitments * Understand agent behaviour or clarity of communication --- ## Why is call recording useful? * Check quality: Listen to see if agents are helpful and polite. * Train staff: Play real calls so new team members can learn. * Solve disputes: Use the recording to clear up “who said what.” * Follow the rules: Prove you met legal or industry requirements. * Learn from customers: Hear their needs and ideas for improvements. * Track performance: Measure call length, success rates, and customer happiness. --- ## Prerequisites and access rules To access and play call recordings: * You must be logged into the Admin Panel. * Recording must be enabled for your number/IVR. * Your role must include permissions to view/play recordings. * The browser should allow media playback. * You can download 20 recordings at a time, not in bulk. --- ## How to check and play call recordings (Web - Admin Panel) Follow these steps exactly as per the updated documentation: ### Step 1 — Log in to MyOperator Admin Panel * Use your admin or authorised credentials. * After login, you will land on the dashboard. ### Step 2 — Navigate to the Logs Section * In the left navigation bar, click Call Logs. * Here you will see all call logs (incoming, outgoing, missed, connected). ### Step 3 — Select the Call You Want to Review * Browse through the connected call entries. * Click the caller number (or contact entry) for the call you want. When you click the number, a drop-down box opens under that log entry. ![Call Logs → Recordings](https://content.api.getguru.com/files/view/ea895013-196c-474e-ae12-7345bdaf6043) Alt text: Call Logs → Recordings ### Step 4 — Access the Recording Inside the drop-down: * Look for the Recording option. * This section contains the playable audio file of the call. ### Step 5 — Play the Recording * Click ▶ Play next to the recording option. * The audio will begin playing in-browser. You can use your system speakers or a headset to listen clearly. ![Play the recording you want](https://content.api.getguru.com/files/view/61bf4b14-6736-4f77-a327-eaaa100dc4c6) Alt text: Play the recording you want --- ## Downloading a recording Based on the updated documentation: * After selecting the call and opening the drop-down, look for the Download Audio icon. * You can download recordings only for the 20 most recent logs on each page (no bulk download option). Supported formats are .mp3. --- ## Limitations and important notes ### ✔ Bulk audio download is not available You cannot export all recordings at once. ### ✔ You can download only the recent calls visible on the screen MyOperator allows downloads for the 20 latest logs per page. ### ✔ Audio availability depends on recording settings If recording was disabled for the number or the call, the recording will not appear. ### ✔ Only “Connected” calls show recordings Missed/unanswered calls do not generate audio. --- ## If you do not see a recording * The call may not be a connected call (check Filter → Connected). * Recording may not have been enabled. Make sure that the call recording feature is enabled on the panel. (Call > Design call flow > Advance setting > call recording > enable) ![Enabling the call recording feature](https://content.api.getguru.com/files/view/cf39ba02-9bcd-4f73-84e2-1b8a0660f40a) Alt text: Enabling the call recording feature * Your role may not have permission to view recordings. * Advanced Filters may be hiding the call — click Reset. If recordings are still missing, share call details with support: [support@myoperator.com](mailto:support@myoperator.com) --- ## Mobile App - how to check for recordings? Although not elaborated in the updated detailed logs document, the core steps remain: 1. Open MyOperator App → More → Recordings 2. Apply filters (Date, Agent, Number, Queue) 3. Tap any recording to open the player 4. For download behaviour, the app may restrict downloads to Wi-Fi if enabled --- ## Are call recordings deleted when a user is removed? For how long can I access the call recordings on the panel? * No, call recordings are not deleted by default when a user is removed from the panel. * We can access the call recordings for a period of only 6 months; after that, they are neither visible on the panel nor stored on the servers for later download. --- Keywords: check call recordings, play call recording, download recording, MyOperator Admin Panel, recordings view permission