> ## Knowledge Base Index
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# How do I check, understand, and (if eligible) change my MyOperator billing date or name?

# Billing Date and Billing Name Changes

|| Info
Quick answer: You cannot change your billing date or billing name directly from the MyOperator panel. Any changes—if eligible—must be requested through your Account Manager / Customer Success POC, and only certain changes are allowed based on KYC regulations.

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## 1. Billing Date — Can I change it?

No. The billing date cannot be changed from the customer’s side or from the panel.

### Why?

The billing cycle is fixed at the time of account creation and aligned with:

* your plan activation date,
* payment schedules, and
* backend billing rules.

If you want to change your billing date (example: align billing with your internal finance cycle), you must contact your Account Manager. Your AM will evaluate the request, discuss the reason, and check if any exception can be made.

||| Warning
You cannot modify billing dates on your own from the dashboard.

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## 2. Billing Name — Can I change it?

Not directly, and not always.

Your billing name is set during KYC verification and is usually taken from:

* your GST certificate (for GST accounts), or
* the business name submitted at signup (for non-GST accounts).

### Important rules:

* If your account has GST verification, billing details (including billing name) are locked and not editable from the panel.
* Any correction or change must go through your Account Manager, who will verify:
  * reason for change,
  * supporting documents (new GST/COI if applicable),
  * eligibility as per KYC guidelines.

||| Warning
You cannot update the billing name on your own.

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## 3. What should I do if I need a correction or change?

If you want to request a change in either:

* Billing date
* Billing name
* Billing address / GST details

|| Info
Always contact your Account Manager / CSM POC.

They will:

1. Understand your request and the reason behind it.
2. Check compliance requirements.
3. Submit the request to the backend/billing team if permitted.
4. Inform you of the outcome.

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## 4. What you cannot do from the panel

* Change billing date
* Change billing cycle
* Edit billing name for GST accounts
* Modify KYC-linked information

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## 5. What you may be able to do (with approval)

* Correct spelling mistakes in the billing name
* Update billing name if your company legally changes its name (requires documents)
* Request billing date alignment in rare, justified cases

|| Info
Only after review and approval by your Account Manager.

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## 6. Summary

| Action | Can the customer change? | How to change |
| --- | --- | --- |
| Billing date | ❌ No | Contact Account Manager |
| Billing name (GST accounts) | ❌ No | Contact Account Manager → Provide documents |
| Billing name (non-GST accounts) | ❌ Not from panel | Account Manager will guide |
| Billing information edit inside the panel | ⚠️ Limited | Depends on verification type |

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Keywords: MyOperator billing date, next billing date, change billing cycle, account usage