> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How do I choose, buy, and activate a MyOperator Virtual or Toll-Free number (documents, KYC, pricing, and setup)? ## Quick answer * PAN card is mandatory. * Pick Aadhaar eKYC for near-instant activation (minutes) or upload scans for manual KYC (≈ 3–6 h). * Virtual Numbers are low-cost, region-friendly lines where callers pay local/STD charges. * Toll-Free Numbers are national lines that callers dial for free; you absorb per-call cost. * To buy a Virtual Number: Dashboard → Numbers → Buy New → Virtual Number, then assign it to any destination and save. * Keep your personal mobile private by using visibility settings, contact-based IVR, or a dedicated virtual/toll-free number. ## When should I use this guide? Use it if you need to: * Submit KYC documents * Decide between a Virtual and a Toll-Free line * Buy and configure a Virtual Number inside MyOperator --- ## 1. What is a Virtual Number? A virtual number is a cloud-based telephone or mobile number that allows you to make and receive calls anywhere in the world. Unlike regular mobile numbers, virtual numbers are not stored on a SIM card and are issued online. --- ## 2. KYC verification methods | Method | What you need | Typical duration | Best for | | --- | --- | --- | --- | | Aadhaar eKYC | Aadhaar number + OTP on registered mobile + video KYC + PAN copy, then e-sign CAF | Minutes | Applicants who want instant activation | | Manual upload | Scanned ID and address proofs (see Section 3) + video KYC + passport photo + signed CAF | Up to 6 h | Businesses without Aadhaar access | --- ## 3. Document checklist by business type PAN card is mandatory for every applicant. Provide one ID proof + one address proof. | Business type | Accepted ID proof(s) | Accepted address proof(s) | | --- | --- | --- | | Individual / Proprietor | Aadhaar, Voter ID, Driving Licence, Passport | Electricity, Telephone, or Gas bill | | NRI / Merchant Navy / Foreign National | PAN card, Passport | Local utility bill | | Partnership Firm | PAN card, Partnership Deed | Utility bill or stamped rent agreement | | LLP / Pvt Ltd / Public Ltd / PSU | PAN card, Certificate of Incorporation | Utility bill or stamped rent agreement | | Trust / HUF / Unincorporated Association | PAN card or Trust registration proof | Utility bill or stamped rent agreement | | Banks, Institutional and Foreign Investors | RBI certificate or foreign government incorporation certificate | Utility bill or stamped rent agreement | | Army / Government Body | Govt-issued ID or authorisation letter | Utility bill or Govt-issued address proof | --- ## 4. Step-by-step: submit your KYC (Choose Online — GST or Aadhaar — or Offline — sales-assisted. All paths end with the CAF e-signature.) ### 4.1 Online KYC (self-service) #### 4.1.1 Common 3-step flow | Step | Action | What the system does | | --- | --- | --- | | 1 – ID verification | Select GST (default) or Aadhaar | Sends OTP to GST-registered or Aadhaar-linked mobile | | 2 – Video KYC | Record a short video saying the on-screen 4-digit code | Stores video for compliance review | | 3 – CAF creation and e-sign | System auto-generates the Customer Application Form and redirects to the e-sign portal | Saves the e-signed PDF | #### 4.1.2 GST-based authentication (default) * Enter the 15-digit GSTIN → receive OTP on the GST-registered mobile → verify. * PAN details are auto-extracted from the GST data. #### 4.1.3 Aadhaar-based authentication 1. Upload front and back images of the Aadhaar card (jpg/jpeg/png/HEIC ≤ 2.5 MB each). 2. If your signup mobile already matches the Aadhaar mobile, proceed; otherwise, enter the Aadhaar-linked mobile and verify via OTP. 3. Verify PAN either by uploading a PAN image (≤ 2.5 MB) or by securely fetching it from DigiLocker. ### 4.2 Offline KYC (sales-assisted) ||| Warning Use only when the customer cannot receive OTPs. 1. The agent enters the Billing Account No. 2. Agent uploads: 1. 1 × POC ID (Aadhaar / Voter ID / DL / Passport) 2. 2 × Business docs (PAN, GST certificate, or COI) 3. Passport-size photo of POC 4. Email-ownership screenshot (if signup used a personal email) 3. System raises a Qntrl ticket and emails an unsigned CAF to the customer. 4. Customer prints, signs, and returns the CAF; agent uploads the signed copy. 5. Tech Support reviews: Accepted → KYC complete | Rejected → restart online or offline flow. (Offline KYC cannot start if Online KYC is already in progress; no demo number is auto-assigned.) ### Expected outcome You receive a “KYC approved” email (within 2 business days for online, after review for offline), and your virtual or toll-free number goes live with all purchased features. --- ## 5. Activation timelines & status updates * Aadhaar eKYC: minutes → immediate live number. * Manual KYC: up to 4–6 h during business hours. * If a re-upload is required, Support contacts you within 48 h. --- ## 6. Common rejection reasons & how to fix them | Rejection reason | How to resolve | | --- | --- | | Blurry or unreadable scan | Re-scan at 300 dpi; ensure full document is visible. | | Expired document | Upload a current, valid proof. | | ID/address mismatch | Re-submit matching documents or update your records. | | Incorrect bank details (for refunds) | Re-submit with the correct account number / IFSC; attach a cancelled cheque if asked. | --- ## 7. Virtual vs Toll-Free: feature comparison | Feature | Virtual Number | Toll-Free Number | | --- | --- | --- | | Caller cost | Local/STD charges | Free to call | | Your monthly cost | Lower (rental only) | Higher (rental + per-call) | | Ideal audience | Local/regional | National | | Scalability | High | Medium | | Branding impact | Neutral | Strong, professional | | Typical use cases | Startups, remote teams, tracking campaigns | Support centres, nationwide promos, helplines | | Key benefits | Low cost, IVR/queue support, multi-device forwarding | Higher inbound volume, strong brand image, advanced analytics | --- ## 8. Decision checklist: Which line should I choose? ### Pick a Virtual Number if * You operate mainly in one region. * Budget sensitivity is high. * Free calling is not a customer priority. ### Pick a Toll-Free Number if * You run a national campaign or 24 x 7 helpline. * You want to remove cost barriers for callers. * Brand perception and call-volume growth are top goals. --- ## 9. Buying & assigning a Virtual Number 1. Log in to your MyOperator panel. 2. Numbers → Buy New. 3. Select Virtual Number → choose country and area/series. 4. Assign the number to a destination (extension, ring group, department, or IVR). 5. (Optional) Toggle Use as Outbound Caller ID if your plan allows. 6. Click Save. The system auto-tests routing and shows a green success banner. --- ## 10. Pricing & availability (Virtual Numbers) * Free standard numbers: often no acquisition cost (plan/rental rules apply). * Vanity/premium numbers: priced by pattern, region, and scarcity; can range from a few thousand INR up to several lakhs. * Availability: the Buy New screen shows current series, categories, and any acquisition cost before you confirm. || Info Need help choosing a number? Tell Support your preferred pattern/series and state/circle. They’ll share available options and exact cost (if vanity) or a free standard alternative when available. --- ## 11. When each option is NOT ideal * A virtual number may fall short when you need nationwide reach or zero-cost dialling. * A toll-free number may strain budgets if per-call charges spike during heavy campaigns. * Virtual numbers depend on internet-based routing; if your office relies solely on PSTN, they may not suit you. * Certain government-issued emergency lines cannot use virtual numbers. --- ## 12. Keeping your personal number private * Use a Virtual Number instead of sharing your personal mobile. * Configure contact-based IVR on a toll-free line to accept calls only from registered customers. * When adding contacts, set visibility to Only Me. * Limit sharing: give your personal number only to trusted contacts. * Use business messaging accounts to chat without revealing your personal number. --- ## 13. Can I port out my virtual number to another provider or a physical SIM? No. MyOperator virtual numbers are cloud-based landline numbers bound to the platform; they can’t be ported to another provider or converted to a physical SIM. If you discontinue MyOperator service, the number is simply released—it cannot be moved elsewhere. --- ## 14. Troubleshooting & edge cases | Issue | Likely cause | Quick fix | | --- | --- | --- | | Export email for call logs did not arrive | Spam filter | Check Junk; whitelist @myoperator.com | | Calls are not reaching agents | Wrong routing rules or agent unavailable | Verify IVR rules and agent availability windows | | IVR mis-presses | Unclear prompts | Re-record prompts for clarity | | Large date-range exports are slow | Heavy dataset | Break exports into monthly chunks | --- || Info Keywords: MyOperator KYC, virtual number documents, toll-free KYC, Aadhaar eKYC, PAN mandatory, virtual number setup, buy virtual number, toll-free benefits, keep personal number private