Articles on: MyOperator

How do I confirm or cancel Cash-on-Delivery orders in Shopify via interactive WhatsApp messages using MyOperator?

⚡ Quick answer - Turn on the COD Order Confirmation or Cancel workflow inside MyOperator ➜ Ecomm+ ➜ Workflow.


Pick your approved COD template (with “Approve” and “Cancel” buttons), map the Shopify variables ({{name}}, {{orderid}}, {{link}}), test the message, and click Update workflow.


Each time a shopper places a COD order, they’ll instantly receive a WhatsApp prompt to confirm or cancel with one tap—helping you filter out non-serious buyers.


When should I use this guide?


Use these steps if you already have:


  • The MyOperator ↔ Shopify plugin installed and connected
  • A verified WhatsApp Business Account (WABA) linked to MyOperator
  • At least one Meta-approved COD confirmation template in the Utility category



Prerequisites checklist


What you need

Why it matters

MyOperator account with Ecomm+

Gives access to the Workflow tab

Shopify store admin rights

Lets the plugin read order data

Verified WhatsApp Business Account

Required for sending official messages

1 × approved Utility template for COD confirmation

Powers the Approve / Cancel buttons



Create your COD WhatsApp template


  1. In MyOperator, go to WhatsApp → Create Template.
  2. Name it clearly (e.g., cod_approval).
  3. Pick Utility as the category.


Creating a new WhatsApp template


  1. Add interactive Quick Reply buttons:


  1. Button 1 label = Approve COD
  2. Button 2 label = Cancel Order


  1. Use exactly three variables:


Placeholder

Maps to Shopify

Example fallback

{{name}}

Customer first name

Customer

{{orderid}}

Order ID

—

{{link}}

Custom link powering both buttons

—


  1. For the buttons to function, embed these dynamic links in your template body:



  1. Wait until the template status shows Approved before continuing.



Step-by-step setup


  1. Navigate ➜ MyOperator ➜ Ecomm+ ➜ Workflow.
  2. Scroll to Cash-on-Delivery (COD) Management and locate COD Order Confirmation or Cancel.
  3. Toggle the flow ON, then click its name to open Edit workflow.


Open and edit the COD workflow


  1. Select Template: choose cod_approval from the dropdown.
  2. Map Variables - Connect the variables from your template to the correct Shopify data.


  • Map {{name}} to the customer's Name.
  • Map {{orderid}} to the Order ID.
  • Map {{link}} to the Custom Link. This variable is used to power the confirmation buttons.
  • Provide a Fallback value for each variable, like "Customer" or a default order number, in case the data isn't available.


  1. Send Test: click Test, enter a 10-digit mobile number, and press Send Message.
  2. Review the live preview on the right; if everything looks good, click Update workflow to activate.


Configure the confirmation message



Expected outcome & how to test


Outcome:


  • Every new COD order triggers a WhatsApp message with Approve COD and Cancel Order buttons.
  • Shopper tap = immediate status update in MyOperator and Shopify.


Testing steps:


  1. Place a test COD order in your store.
  2. Wait a few seconds; confirm the WhatsApp message arrives.
  3. Tap Approve COD; order status should update to “Confirmed.”
  4. Repeat test and tap Cancel Order; order should be marked “Cancelled.”



When this won’t work


  • Template is still Pending or Rejected.
  • Buttons fail if you didn’t use the exact dynamic link format.
  • Customer has opted out of WhatsApp messages.
  • Any required variable left unmapped → workflow error, message not sent.



Troubleshooting


Issue: “Template variable missing”


  • Re-open the workflow and map every {{variable}}; add fallbacks.


Issue: Buttons do nothing


  • Verify the template links match the exact URLs shown above.


Issue: Message not delivered


  • Check MyOperator ➜ WhatsApp Logs for failure reason.
  • Confirm recipient number includes country code and is WhatsApp-enabled.



Keywords: COD confirmation WhatsApp, MyOperator COD workflow, Approve Cancel COD order, Shopify WhatsApp COD

Updated on: 01/12/2025