Articles on: MyOperator

How do I create a template in MyOperator?

Create a WhatsApp Business message template in MyOperator


Creating a WhatsApp Business message template in MyOperator involves completing a short form and submitting it to Meta for approval. Templates must follow formatting rules and align with the correct category: Utility, Marketing, or Authentication.



Before You Begin


Make sure you have:


  • Access to the MyOperator WhatsApp Manager
  • An approved WhatsApp Business Account (WABA)
  • A template name and draft content prepared



Steps to Create a Template in MyOperator


  1. Log in to your MyOperator dashboard → go to WhatsApp → Templates.
  2. Click Create Template.
  3. Fill in the required fields:
  • Template Name → lowercase, alphanumeric, underscores only (e.g., order_update_otp)
  • Language → select from supported languages (e.g., English, English (US), English (UK))
  • WhatsApp Account → choose your verified WABA
  • Template Category → select Utility, Marketing, or Authentication
  1. Compose message content:
  • Use placeholders for personalization (e.g., Hi {{1}}, your order is confirmed.)
  • Add optional media: Image, Video, Document
  • Include interactive buttons (Quick Replies or CTAs) if needed
  1. Submit the template → it will be sent to Meta for review.



Sample Input


Field

Example Value

Template Name

order_confirmation_english

Language

English (UK)

Template Category

Utility

Message Content

Hi {{1}}, your order is on its way!



What Happens Next?


  • Review time: Meta typically reviews templates within 1–3 minutes.
  • Approved templates → appear in your dashboard with status Approved.
  • Rejected templates → hover over the rejection icon to see the reason (e.g., “Promotional content used in Utility category”).



Common Validation Rules


  • Template names cannot include spaces, uppercase letters, or special characters.
  • Promotional content (e.g., “Limited-time offer”) must only be submitted under Marketing.
  • Variables must be sequential and match the preview (e.g., {{1}}, {{2}}).



Need Help?


If your template is rejected or stuck in review:


  • Recheck the category and content formatting
  • Edit and resubmit the template
  • Contact MyOperator Support for assistance






Tip : Use clear, descriptive names (e.g., otp_login_flow or promo_summer_sale) so your team can quickly identify templates later.

Updated on: 22/09/2025