Articles on: MyOperator

How do I create date- or time-based filters in MyOperator call logs?

Quick answer


  • Date filter (web & mobile): Logs → Advanced Filters → pick Start & End dates → Apply.
  • Time filter (web only): Logs → Advanced → enter Start Date/Time & End Date/Time → Save Filter.


Result: The log table refreshes to show only calls that occurred inside the selected range; a blue pill displays the active filter.


When should I use this guide?


Use it whenever you need to analyse calls for a specific campaign period, isolate traffic during business hours, or export month-end/activity reports that map to your finance calendar—without endless scrolling.



1. Prerequisites


Requirement

Why it matters

Role: Admin, Manager & Call agent

Admin can access all filters, Manager can access for their team, and Call agent can only access their own filters.

Account time zone set

Date ranges respect Settings → Company Profile time zone.

Max selectable range: 90 days

Prevents heavy queries (split longer spans into ≤ 90-day chunks).


Warning

Time filters currently apply only in the web dashboard and operate on IST regardless of your system time zone.



2. Feature comparison


Capability

Web dashboard

Android / iOS app

Date range filter

✓

✓

Time range filter

✓ (HH:MM)

✗

Save filter for reuse

✓

✗



3. Create a date filter


Web (desktop browser)


  1. Sign in to https://app.myoperator.com.
  2. Left nav → Analytics ▸ Logs.
  3. Click Advanced Filters (top-right).
  4. Under Date Range, pick Start date and End date.
  5. Press Apply.
  6. (Optional) Reset Filters to clear all criteria.


Tip

Use the ← and → arrow keys to jump months in the date picker.



Mobile app


Step

Android

iOS

1

Menu ▸ Logs

Logs tab (bottom bar)

2

Tap Filters 🔍

Tap Filters icon

3

Choose Custom Range

Choose Custom Range

4

Set start & end dates

Set start & end dates

5

Tap Apply

Tap Apply




4. Create a time-based filter


Info

Web dashboard only — IST time zone


  1. Dashboard → Logs.
  2. Click Advanced.
  3. Under Date/Time, pick your Start and End timestamps (format YYYY-MM-DD HH:MM, 24‑hr).
  4. (Optional) Add other criteria such as Status = Missed.
  5. Click Save filter, give it a name (e.g., "Weekday 10-12 Missed").
  6. Reapply it anytime via Filter List.


Example setups:


  • Missed calls on 1 July 2025, 10–12 AM
Start: 2025-07-01 10:00
End:   2025-07-01 12:00
Status: Missed


  • Answered support calls during evening shift
Start: 2025-07-01 18:00
End:   2025-07-01 22:00
Status: Answered



5. Expected outcome


The log table refreshes to show only calls inside your range; a blue pill displaying the chosen dates/times appears above the table so you always know a filter is active.


Saved time filters reside under Filter List for one-click reuse or CSV export.



6. Troubleshooting & limitations


Symptom

Likely cause

Fix

No records found

Date/time range has no calls

Widen the range or check if the team was offline.

Can’t pick > 90 days

System cap to prevent heavy queries

Split into two exports (e.g., Jan–Mar & Apr–Jun), then merge.

Time format rejected

Wrong pattern

Use YYYY-MM-DD HH:MM (24‑hr).

Data doesn’t auto-refresh

Filters are static

Click Apply again after new calls arrive.


Still stuck? In-app Help ▸ Live Chat or email support@myoperator.com

Updated on: 29/11/2025