Articles on: MyOperator

How do I create, train, and publish an AI Chatbot on WhatsApp using MyOperator?

⚡ Quick answer


  1. Create bot →
  2. Upload knowledge base →
  3. Design flows & functions (optional API calls) →
  4. Assign WhatsApp number & test →
  5. Publish.


No coding is needed; limits = 5 bots, 5 files × 100 MB, 5,000 total flow-chars.


When should I use this guide?


Use it to launch an FAQ/lead/ordering bot that auto-replies on WhatsApp and hands over to agents when needed.



1. Prerequisites


Requirement

Notes

WhatsApp number

One bot per number (multiple numbers per bot)

Opt-in + approved templates

Needed for outbound messages & nudges

File formats

max 5 × 100 MB (pdf, doc, txt, xls)

Permissions

Bot → Create, Number → Manage



Watch the video walkthrough


This is


Alt text: video demo



2. Role vs. capability chart


Role

Create bot

Edit flows

Publish

View analytics

Admin

✅

✅

✅

✅

Manager

—

✅ (non-settings)

—

✅

Agent

—

—

—

View live chats



3. Step-by-step bot build (Web)


  1. Create bot


  • SideMenu → Bot → Create → Name ≤ 100 chars → Save.



Alt text: Create AI bot


  1. Upload knowledge


  • Click + → drop up to 5 files → status Training → Ready.



Alt text: Upload knowledge base


  1. Design flows


  • Default FAQ Flow auto-generated.
  • Add new flow (name ≤ 30 chars, instructions 100-5000 chars).



Alt text: You can enable/disable, edit, or delete flows as needed.


  1. Add functions (optional)


  • Define function name, description, variables, and API details.
  • Max 50 variables / 5 functions per bot.


  1. Settings


  • Assign WhatsApp number(s).
  • Toggle Human handover & set Nudges (5 & 15 min default).



4. Test & publish


  1. Test Bot tab → enter your own number → Send Test → scan QR & chat (30 min window).
  2. Fix any issues, then click Publish Bot → Confirm.
  3. Republish anytime after edits.



5. KPI checklist


Metric

Target

Where

Containment

≥ 60 %

Reports → Bot Analytics

First reply

≤ 3 s

Same

Handover rate

≤ 40 % (support)

Same

Re-engage (Nudge)

≥ 10 %

Same



6. Edge cases & limits


  • Training stuck → upload smaller / text-based files.
  • Off-topic answers → tighten System instructions or prune conflicting docs.
  • Timeouts → ensure external API ≤ 10 s.
  • 5 files / 100 MB / 5k chars global flow limit.



7. Troubleshooting & escalation


Issue

Quick fix

Bot not training

Re-upload smaller file; check format

Function fails

Verify API URL, headers, and auth; increase timeout

Variables not captured

Improve variable descriptions (no numbers/symbols)

Nudges not sent

Template pending or outside 24 h window


Keywords: AI chatbot, WhatsApp bot, upload knowledge base, conversation flow, MyOperator

Updated on: 09/01/2026