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# How do I disable or delete a user so they stop receiving MyOperator business calls?

## Quick answer

* For a temporary stop, go to Manage → Users → ⋮ → Set Call Availability and toggle it Off (user won’t ring for any inbound calls).
* To block only certain queues, open IVR/Call Flow → select the queue → remove the user → Save.
* To prevent any outbound dialing, Manage → Users → ⋮ → Edit → Permissions → turn Click-to-Call/Outbound Off.
* To remove the seat entirely, Manage → Users → 🗑️ Delete, then Confirm (frees the licence and stops all calls).

## When to use this guide?

When you want to stop a specific user from getting routed calls, with optional per-queue or account-wide scope.

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## Quick choices (pick what you need)

| Goal | Best option | Impact |
| --- | --- | --- |
| Temporarily stop all calls to the user | Turn off Call Availability | User won’t ring via mobile/agent panel |
| Stop calls from specific queues/departments | Remove the user from those queues | Still can ring from other queues |
| Prevent any outbound by that user | Disable Outgoing/ClickOCall permission | Blocks web/extension dialing |
| Fully block and archive the seat | Deactivate/Delete user | Frees license; irreversible data effects vary |

---

## Option A — Turn off the user’s Call Availability (fastest)

1. Go to Manage → Users
2. Find the user → ⋮ (More) → Set Call Availability
3. Toggle “Make or receive calls from the user's mobile” = OFF
4. (If shown) Toggle Agent availability to Unavailable

Expected result: The user no longer receives incoming business calls.

Copy-paste nav: `Manage → Users → ⋮ → Set Call Availability → OFF`

![](https://content.api.getguru.com/files/view/672fd95d-0665-4b02-9302-7e945f71c535)

Alt text: Dashboard → Profile menu → Call Availability

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## Option B — Remove the user from specific queues/departments

1. Open IVR/Call Flow → select the Queue/Department
2. Members / Agents → Remove the user
3. Save/Publish

Expected result: Calls for that queue skip the user; other queues are unaffected.

---

## Option C — Disable outbound for that user (optional)

1. Manage → Users → ⋮ → Edit → Permissions (Outgoing)
2. Turn ClickOCall / Outbound OFF → Save

Expected result: User cannot place web/extension outbound calls.

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## Delete a user (step‑by‑step)

1. Sign in to your MyOperator dashboard.
2. In the left sidebar, go to Manage → Users.
3. Search or scroll to find the user you want to remove.
4. Click the Delete (🗑️) icon next to their name.
5. Review the confirmation prompt, then click Confirm.

![](https://content.api.getguru.com/files/view/f12d9244-454c-4990-8791-795d657f0a7f)

Caption: How to Access Users

![](https://content.api.getguru.com/files/view/016aac0a-2f9c-403c-8035-13639558b400)

Caption: Confirm deletion to revoke access immediately.

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## Verify (2 quick checks)

* Live/Logs: Calls → Live/Logs during a test call—user should not ring or appear as a target.
* Test call: Dial the IVR path that previously hit the user; confirm that other agents/voicemail handle it.

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## Edge cases & tips

* Sticky/priority routing: If “sticky agent” is enabled, clear stickiness for that caller so it won’t try the disabled user.
* Fallback rules: Ensure the queue still has enough available agents; add a fallback (voicemail/backup queue).
* Business hours/DND: If only certain hours should be blocked, use Agent schedule or set user DND instead of disabling entirely.
* Permanent changes: Prefer Deactivate/Delete only after exporting any needed reports/recordings tied to the user.

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## Troubleshooting

* User still rings: Refresh agent panel; confirm all endpoints (mobile/softphone) are logged out; recheck queue membership.
* Calls piling in a queue: Add agents or widen ring strategy; verify business hours are open.
* User can still dial out: Re-check Permissions (Outgoing); sign out/in of the Chrome extension.