Articles on: MyOperator

How do I download a call recording from MyOperator?

Tip

Quick answer: Open Call Logs → open the desired call → click Download next to the player. An MP3 file is saved to your device.


When should I use this guide?

Use it to save a single recording for training, dispute resolution, or compliance review. Bulk export is not yet available.



1. Prerequisites

Item

Requirement

Role permission

Call Logs → View and Recordings → Download

Recording status

Call shows "Recording available"

Interface

MyOperator Web Panel (desktop browser recommended)



2. Step-by-step download

  1. Log in to MyOperator Web Panel.



  1. Click Call Logs in the sidebar.



  1. (Optional) Apply Filters to narrow by date, user, or number.



  1. Click the desired call row to open Call Details.



  1. In the player section, click Download (⭳). The MP3 saves to your browser’s Downloads folder.




3. Success checklist

  • File appears in Downloads as call_[UID].mp3
  • Plays in any media player; duration matches Call Details.
  • Call entry still shows "Recording available".



4. Edge cases & limits

  • Bulk download not supported—repeat per call.
  • Very short or failed calls may have no recording.
  • Retention: recordings older than your plan’s limit are auto-purged.



5. When a recording is NOT downloadable

  1. Recording is disabled for that number or flow.
  2. User lacks Recordings → Download permission.
  3. The browser pop-up blocker stops the file.



6. Troubleshooting & escalation

Issue

Likely cause

Quick fix

No Download button

Permission missing or no recording

Ask Admin / check call shows "Recording available"

Download won't start

Pop-up blocker or VPN

Disable blocker, try incognito or another network

Recording missing

Retention limit expired

Contact Support with call UID



Keywords: download call recording, MP3, Call Logs, save audio, MyOperator

Updated on: 09/01/2026