> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I download a call recording from MyOperator?

| Tip
Quick answer: Open Call Logs → open the desired call → click Download next to the player. An MP3 file is saved to your device.

## When should I use this guide?
Use it to save a single recording for training, dispute resolution, or compliance review. Bulk export is not yet available.

---

## 1. Prerequisites
| Item | Requirement |
|---|---|
| Role permission | Call Logs → View and Recordings → Download |
| Recording status | Call shows "Recording available" |
| Interface | MyOperator Web Panel (desktop browser recommended) |

---

## 2. Step-by-step download
1. Log in to MyOperator Web Panel.

    ![](https://content.api.getguru.com/files/view/788484c7-c7a4-4ff4-9e48-5594640eda9d)

2. Click Call Logs in the sidebar.

    ![](https://content.api.getguru.com/files/view/03776bf7-0b4c-49e4-aeba-1ae03ed5d3b5)

3. (Optional) Apply Filters to narrow by date, user, or number.

    ![](https://content.api.getguru.com/files/view/d7714067-ae45-4e9b-ba3b-68bca70bf663)
    
    ![](https://content.api.getguru.com/files/view/c84d069e-fc42-4e79-832f-7bec026fb36b)

4. Click the desired call row to open Call Details.

    ![](https://content.api.getguru.com/files/view/0fa23c59-5eb1-4e5d-a9ca-36baed01a0cd)

5. In the player section, click Download (⭳). The MP3 saves to your browser’s Downloads folder.

    ![](https://content.api.getguru.com/files/view/b404af38-89cd-46c8-bc0c-c37069b275de)

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## 3. Success checklist
* File appears in Downloads as call_[UID].mp3
* Plays in any media player; duration matches Call Details.
* Call entry still shows "Recording available".

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## 4. Edge cases & limits
* Bulk download not supported—repeat per call.
* Very short or failed calls may have no recording.
* Retention: recordings older than your plan’s limit are auto-purged.

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## 5. When a recording is NOT downloadable
1. Recording is disabled for that number or flow.
2. User lacks Recordings → Download permission.
3. The browser pop-up blocker stops the file.

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## 6. Troubleshooting & escalation
| Issue | Likely cause | Quick fix |
|---|---|---|
| No Download button | Permission missing or no recording | Ask Admin / check call shows "Recording available" |
| Download won't start | Pop-up blocker or VPN | Disable blocker, try incognito or another network |
| Recording missing | Retention limit expired | Contact Support with call UID |

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Keywords: download call recording, MP3, Call Logs, save audio, MyOperator