Articles on: MyOperator

How do I download and send diagnostic log files from the MyOperator mobile app?

Quick answer


Open the MyOperator app → Menu (☰) → Settings → Send Logs, choose a share app (Gmail, Drive, WhatsApp), and send.


If the option is missing, update the app, check permissions, or reinstall—then resend.



When should I use this guide?


Follow these steps whenever Support asks for mobile logs to troubleshoot issues such as call quality, push-notification delays, or sign-in errors.



1. Prerequisites


Item

Why it matters

Internet connection (Wi-Fi or mobile data)

Uploads log bundle

Latest MyOperator app

Ensures the Send Logs feature is present

Enough free storage

Generates ZIP log file

Signed in to the correct workspace

Links logs to the right account



2. Send logs (Android & iOS)


  1. Open MyOperator.
  2. Tap Menu (☰) → Settings → Send Logs.
  3. Pick a share app: Gmail, Drive, WhatsApp, etc.
  4. Address it to support@myoperator.com (or your account manager's email).
  5. (Optional) Add a one-line issue summary and tap Send.


Tip

If email size is limited, first save to Drive and share the link.



3. If “Send Logs” is missing


  • Update the app from the Play Store / App Store and reopen.
  • Ensure you’re logged in; diagnostics are hidden when logged out.
  • On Android, grant Storage/Files permission when prompted.
  • Company device? MDM policies may block sharing—check with IT.
  • Still absent? Reinstall the app, sign in again, and retry.



4. If file-sharing fails


Issue

Likely cause

Fix

Email size is too large

Attachment limit

Upload to Drive, share link

No share sheet appears

OS cache glitch

Restart device; clear app cache

No apps listed

Apps outdated

Update or reinstall Gmail/Drive/WhatsApp

Network blocked

Corporate VPN/firewall

Use a mobile hotspot



5. What’s inside the log & privacy notes


  • App events, timestamps, device model, OS version.
  • No call audio is included.
  • IDs are used only for troubleshooting under MyOperator’s data policy.



6. Confirm success


  • Sent email or chat shows the log ZIP/link attached.
  • Support replies with acknowledgement, or Outbox status = Delivered.
  • Drive link permissions allow access to support@myoperator.com.



Keywords: MyOperator mobile logs, Send Logs option, share diagnostic logs, Android, iOS

Updated on: 30/11/2025