> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I download and send diagnostic log files from the MyOperator mobile app?

## Quick answer

Open the MyOperator app → Menu (☰) → Settings → Send Logs, choose a share app (Gmail, Drive, WhatsApp), and send.

If the option is missing, update the app, check permissions, or reinstall—then resend.

---

## When should I use this guide?

Follow these steps whenever Support asks for mobile logs to troubleshoot issues such as call quality, push-notification delays, or sign-in errors.

---

## 1. Prerequisites

| Item | Why it matters |
| --- | --- |
| Internet connection (Wi-Fi or mobile data) | Uploads log bundle |
| Latest MyOperator app | Ensures the Send Logs feature is present |
| Enough free storage | Generates ZIP log file |
| Signed in to the correct workspace | Links logs to the right account |

---

## 2. Send logs (Android & iOS)

1. Open MyOperator.
1. Tap Menu (☰) → Settings → Send Logs.
1. Pick a share app: Gmail, Drive, WhatsApp, etc.
1. Address it to [support@myoperator.com](mailto:support@myoperator.com) (or your account manager's email).
1. (Optional) Add a one-line issue summary and tap Send.

| Tip
If email size is limited, first save to Drive and share the link.

---

## 3. If “Send Logs” is missing

* Update the app from the Play Store / App Store and reopen.
* Ensure you’re logged in; diagnostics are hidden when logged out.
* On Android, grant Storage/Files permission when prompted.
* Company device? MDM policies may block sharing—check with IT.
* Still absent? Reinstall the app, sign in again, and retry.

---

## 4. If file-sharing fails

| Issue | Likely cause | Fix |
| --- | --- | --- |
| Email size is too large | Attachment limit | Upload to Drive, share link |
| No share sheet appears | OS cache glitch | Restart device; clear app cache |
| No apps listed | Apps outdated | Update or reinstall Gmail/Drive/WhatsApp |
| Network blocked | Corporate VPN/firewall | Use a mobile hotspot |

---

## 5. What’s inside the log & privacy notes

* App events, timestamps, device model, OS version.
* No call audio is included.
* IDs are used only for troubleshooting under MyOperator’s data policy.

---

## 6. Confirm success

* Sent email or chat shows the log ZIP/link attached.
* Support replies with acknowledgement, or Outbox status = Delivered.
* Drive link permissions allow access to [support@myoperator.com](mailto:support@myoperator.com).

---

Keywords: MyOperator mobile logs, Send Logs option, share diagnostic logs, Android, iOS