Articles on: MyOperator

How do I download the full Calls and SMS logs for my account on MyOperator panel?

Tip

Quick answer - You can export every call—one row per call—to a CSV file from Reports → Exports → Logs. The system emails you a secured download link.


When should I use this guide?

Use this walkthrough when you need to audit activity, analyse calls in a spreadsheet/BI tool, or provide evidence for compliance requests.



1. Prerequisites & limits

  • Permission: Reports: Export (or Admin)
  • Date range: large ranges may take longer; very large exports can be split automatically.
  • Timezone: exports follow your account's timezone.
  • Delivery: a download link is emailed to the address in Profile → Email.



2. Step-by-step: web app

  1. In the left navigation, open Reports → Exports.



Alt text: Reports → Exports.


  1. Select the Logs tab.



Alt text: Select the Logs tab.


  1. Choose a From → To date range.


  • Optional filters: Team, User/Agent, Direction, Tag, Number.


  1. Click Export.


  1. Confirm your Email address and click Send.



Alt text: Export request.


  1. When the email arrives, click Download to save the .csv.



Expected result: a CSV file downloads to your device.



3. What the CSV contains

Format: comma-separated; one row per call.


Column

Example value

call_id

cl_123

started_at

2025-08-21T09:32:14Z

from

+14155550100

to

+14155550199

direction

outbound

duration_seconds

182

disposition

completed

agent

Alex K

team

Sales

tags

"demo, priority"



4. When the export won’t work

Warning

The export may fail in these cases:


  • You don’t have Reports: Export permission — ask an Admin.
  • No calls match the selected date range or filters — remove filters and retry.
  • Your profile email is blank or incorrect — update in Profile → Email.
  • Account timezone is wrong — adjust in Settings → Account Timezone before exporting.



5. Troubleshooting & FAQs

Q: Didn’t receive the email?


A: Check spam/junk and whitelist no-reply@yourcompany.com.


Q: Export stuck at “Processing”?


A: Refresh Recent Exports or split the range into months.


Q: What’s the maximum date range?


A: Extremely large ranges are auto-split; exporting month-by-month is fastest.


Q: Does the link expire?


A: Yes, links expire for security. Re-export if needed.


Need more help? Contact Support



Keywords: download call logs, export calls CSV, reports exports, full call history, audit calls

Updated on: 09/01/2026