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# How do I download the full Calls and SMS logs for my account on MyOperator panel?

| Tip
Quick answer - You can export every call—one row per call—to a CSV file from Reports → Exports → Logs. The system emails you a secured download link.

## When should I use this guide?
Use this walkthrough when you need to audit activity, analyse calls in a spreadsheet/BI tool, or provide evidence for compliance requests.

---

## 1. Prerequisites & limits
* Permission: Reports: Export (or Admin)
* Date range: large ranges may take longer; very large exports can be split automatically.
* Timezone: exports follow your account's timezone.
* Delivery: a download link is emailed to the address in Profile → Email.

---

## 2. Step-by-step: web app
1. In the left navigation, open Reports → Exports.

![](https://content.api.getguru.com/files/view/61104f90-cf2a-4f55-b022-adc41db2a756)

Alt text: Reports → Exports.

2. Select the Logs tab.

![](https://content.api.getguru.com/files/view/8686f157-03d0-48b5-a8d7-2cec4286089a)

Alt text: Select the Logs tab.

3. Choose a From → To date range.

* Optional filters: Team, User/Agent, Direction, Tag, Number.

4. Click Export.

5. Confirm your Email address and click Send.

![](https://content.api.getguru.com/files/view/6e9e17a3-3484-4096-8a05-0453e5f4e409)

Alt text: Export request.

6. When the email arrives, click Download to save the `.csv`.

![](https://content.api.getguru.com/files/view/7bf3109e-109d-4604-97cb-c68e9d38dc45)

Expected result: a CSV file downloads to your device.

---

## 3. What the CSV contains
Format: comma-separated; one row per call.

| Column | Example value |
| ---- |
| call_id | cl_123 |
| started_at | 2025-08-21T09:32:14Z |
| from | +14155550100 |
| to | +14155550199 |
| direction | outbound |
| duration_seconds | 182 |
| disposition | completed |
| agent | Alex K |
| team | Sales |
| tags | "demo, priority" |

---

## 4. When the export won’t work
||| Warning
The export may fail in these cases:

* You don’t have Reports: Export permission — ask an Admin.
* No calls match the selected date range or filters — remove filters and retry.
* Your profile email is blank or incorrect — update in Profile → Email.
* Account timezone is wrong — adjust in Settings → Account Timezone before exporting.

---

## 5. Troubleshooting & FAQs
Q: Didn’t receive the email?

A: Check spam/junk and whitelist `no-reply@yourcompany.com`.

Q: Export stuck at “Processing”?

A: Refresh Recent Exports or split the range into months.

Q: What’s the maximum date range?

A: Extremely large ranges are auto-split; exporting month-by-month is fastest.

Q: Does the link expire?

A: Yes, links expire for security. Re-export if needed.

Need more help? Contact [Support](mailto:support@myoperator.com)

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Keywords: download call logs, export calls CSV, reports exports, full call history, audit calls