How do I export filtered call logs from MyOperator?

Go to Reports → Export → Logs, apply your date and other filters, enter your email, and click Send. You’ll receive a CSV/Excel file containing only the matching records.

When should I use this guide?

Use it when you need an offline spreadsheet of specific calls—e.g., last month’s missed inbound calls for the Support team.

1. Prerequisites

2. Filter matrix

3. Step-by-step export

1. Log in to MyOperator Web Panel → Reports → Export.

2. Click Logs.

3. Fill Start date and End date (mandatory).
4. Optional: add any other filters from the matrix.
5. Click Export.

6. Enter the email address for delivery, then click Send.

4. What happens next

• Banner: “Export queued – we’ll email you when ready.”
• Email subject: “Logs Export (2025-07-01 → 2025-07-31)”.
• Attachment or link: CSV/Excel file; password-protected if your policy requires it.

5. Success checklist

• ✓ Email received within 15 min for ≤ 5K rows (up to 24h for large jobs).
• ✓ File opens in Excel/Sheets with expected date range and filters.

6. Edge cases & limits

• Jobs > 5,000 rows can take up to 48h.
• Max date range per export: 6 months.
• You can use the after-call webhook if you need to gather data for more than 6 months at a time.
• Mobile exports not supported.

7. When export does NOT work

1. You’re on a plan without Reports → Export.
2. You left the Start / End date blank.
3. Email blocked by your IT spam filter.

8. Troubleshooting & escalation

Copy-paste support template:

Subject: Export not received – filtered logs

Filters used: 2025-07-01 → 2025-07-31, Inbound + Missed
Approx. expected rows: 3,200
Email entered: my.name@company.com

Keywords: export call logs, filtered logs CSV, MyOperator reports, download call data

Updated on: 01/12/2025