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# How do I export filtered call logs from MyOperator?

| Tip
Quick answer: Go to Reports → Export → Logs, apply your date and other filters, enter your email, and click Send. You’ll receive a CSV/Excel file containing only the matching records.

## When should I use this guide?
Use it when you need an offline spreadsheet of specific calls—e.g., last month’s missed inbound calls for the Support team.

---

## 1. Prerequisites
| Requirement | Why |
| --- | --- |
| Role with Reports → Export permission | Shows the Export menu |

---

## 2. Filter matrix
| Filter | Purpose | Example |
| --- | --- | --- |
| Start / End date (required) | Export window | 2025-07-01 → 2025-07-31 |
| Customer number | Single caller/callee | `+91 9876543210` |
| Keyword | Text in notes/tags | `voicemail` |
| Call type/status | Inbound / Missed etc. | Inbound + Missed |
| User / Department | Agent or team | Support › Priya S. |

---

## 3. Step-by-step export
1. Log in to MyOperator Web Panel → Reports → Export.
2. Click Logs.
3. Fill Start date and End date (mandatory).
4. Optional: add any other filters from the matrix.
5. Click Export.
6. Enter the email address for delivery → Send.
7. When the email arrives, click Download to save the `.csv`.

|| Info
Expected result: a CSV file downloads to your device.

### Screenshots
![](https://content.api.getguru.com/files/view/b47c975c-c967-4442-b210-6aa06b937ecc)

![](https://content.api.getguru.com/files/view/3544bba4-2a63-4182-8192-2b672573d66a)

![](https://content.api.getguru.com/files/view/0fa1d0db-a5ca-4fd6-aead-fc6f33c8ae75)

![](https://content.api.getguru.com/files/view/65e2e5b9-2f0b-448b-b324-c495d86ae388)

![](https://content.api.getguru.com/files/view/e54c197e-6f1c-442e-904e-bb46da56e1d0)

![](https://content.api.getguru.com/files/view/7bf3109e-109d-4604-97cb-c68e9d38dc45)

---

## 4. What the CSV contains
Format: comma-separated; one row per call.

| Column | Example value |
| --- | --- |
| call_id | cl_123 |
| started_at | 2025-08-21T09:32:14Z |
| from | +14155550100 |
| to | +14155550199 |
| direction | outbound |
| duration_seconds | 182 |
| disposition | completed |
| agent | Alex K |
| team | Sales |
| tags | "demo, priority" |

---

## 5. Success checklist
* Email received in < 15 min for < 5 K rows (up to 24 h for large jobs).
* File opens in Excel/Sheets with expected date range and filters.

---

## 6. Edge cases & limits
* Jobs > 5,000 rows can take up to 48 h.
* Max date range per export: 6 months.
* You can use the after-call webhook if the customer requires data for more than 6 months at a time.
* Mobile exports not supported.
* Only active accounts support call logs export; inactive accounts can't export the data.

---

## 7. When export does NOT work
1. You’re on a plan without Reports → Export.
2. You left the Start / End date blank.
3. Email blocked by your IT spam filter.

---

## 8. Troubleshooting & escalation
| Issue | Quick fix |
| --- | --- |
| No email after 1 h (≤ 5 K rows) | Check Spam; verify address; try a narrower date range |
| Export button greyed | Ask Admin for Reports → Export permission |
| The file shows the wrong dates | Re-check account time zone & date pickers |

Copy-paste support template:
```
Subject: Export not received – filtered logs

Filters used: 2025-07-01 → 2025-07-31, Inbound + Missed
Approx. expected rows: 3 200
Email entered: my.name@company.com
```

---

Keywords: export call logs, filtered logs CSV, MyOperator reports, download call data