Articles on: MyOperator

How do I export filtered call logs from MyOperator?

Tip

Quick answer: Go to Reports → Export → Logs, apply your date and other filters, enter your email, and click Send. You’ll receive a CSV/Excel file containing only the matching records.


When should I use this guide?

Use it when you need an offline spreadsheet of specific calls—e.g., last month’s missed inbound calls for the Support team.



1. Prerequisites

Requirement

Why

Role with Reports → Export permission

Shows the Export menu



2. Filter matrix

Filter

Purpose

Example

Start / End date (required)

Export window

2025-07-01 → 2025-07-31

Customer number

Single caller/callee

+91 9876543210

Keyword

Text in notes/tags

voicemail

Call type/status

Inbound / Missed etc.

Inbound + Missed

User / Department

Agent or team

Support › Priya S.



3. Step-by-step export

  1. Log in to MyOperator Web Panel → Reports → Export.
  2. Click Logs.
  3. Fill Start date and End date (mandatory).
  4. Optional: add any other filters from the matrix.
  5. Click Export.
  6. Enter the email address for delivery → Send.
  7. When the email arrives, click Download to save the .csv.


Info

Expected result: a CSV file downloads to your device.


Screenshots








4. What the CSV contains

Format: comma-separated; one row per call.


Column

Example value

call_id

cl_123

started_at

2025-08-21T09:32:14Z

from

+14155550100

to

+14155550199

direction

outbound

duration_seconds

182

disposition

completed

agent

Alex K

team

Sales

tags

"demo, priority"



5. Success checklist

  • Email received in < 15 min for < 5 K rows (up to 24 h for large jobs).
  • File opens in Excel/Sheets with expected date range and filters.



6. Edge cases & limits

  • Jobs > 5,000 rows can take up to 48 h.
  • Max date range per export: 6 months.
  • You can use the after-call webhook if the customer requires data for more than 6 months at a time.
  • Mobile exports not supported.
  • Only active accounts support call logs export; inactive accounts can't export the data.



7. When export does NOT work

  1. You’re on a plan without Reports → Export.
  2. You left the Start / End date blank.
  3. Email blocked by your IT spam filter.



8. Troubleshooting & escalation

Issue

Quick fix

No email after 1 h (≤ 5 K rows)

Check Spam; verify address; try a narrower date range

Export button greyed

Ask Admin for Reports → Export permission

The file shows the wrong dates

Re-check account time zone & date pickers


Copy-paste support template:

Subject: Export not received – filtered logs

Filters used: 2025-07-01 → 2025-07-31, Inbound + Missed
Approx. expected rows: 3 200
Email entered: my.name@company.com



Keywords: export call logs, filtered logs CSV, MyOperator reports, download call data

Updated on: 12/03/2026