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# How do I find a call’s UID (Unique Identifier) in MyOperator?

⚡ Quick answer — Dashboard → Calls → Logs → open the call → copy the UID shown in the details pane.

Alternatives: copy it from the Recording section, paste an existing UID into the search bar, or export Calls → Logs → Export (CSV) and grab it from the "UID" column.

Share this UID with Support whenever you report a call-specific issue.

## When should I use this guide?

Reference these steps whenever you need the exact UID to pull a recording, reconcile call data, or open a precise support ticket about audio quality, routing, or any other single-call problem.

---

## What is a UID?

* A Unique Identifier is automatically assigned to every call in MyOperator.
* Helps you quickly fetch the exact call log, recording, and technical metadata.
* UIDs may include internal tokens (e.g., a server hint like `s16`) that assist in diagnostics. (Example only; format may vary.)

---

## Prerequisites

* Access to the MyOperator Dashboard.
* Date/time window or known caller/callee to narrow your search.

---

## Method A — Find the UID in Call Logs (fastest)

1. Sign in to the Dashboard.
2. Go to Calls → Logs.
3. Use filters (date/time, number, agent, direction) to locate the call.
4. Click the call row to open Call details.
5. Copy the UID from the details pane.

| Tip
Expected result: A clearly visible UID field (e.g., `UID: s16-…`); copied to clipboard.

Copy-paste path: `Calls → Logs → [open call] → UID`

![](https://content.api.getguru.com/files/view/16a48600-ab63-46d7-aea1-b5a29e5fc46e)

Alt text: Finding the UID from call logs

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## Method B — From the recording (when you’re starting with audio)

1. Go to Calls → Logs and open the call with a recording.
2. In Recording details, look for UID (shown near file/route info).
3. Copy UID.

Copy-paste path: `Calls → Logs → [open call] → Recording → UID`

---

## Method C — Using search (if your page supports UID search)

* In Calls → Logs, paste the UID in the Search bar and press Enter.
* Expected result: The exact call opens or the list narrows to a single result.

Copy-paste: `Paste UID → Enter`

---

## Method D — Export (if enabled for your plan)

1. Calls → Logs → Export (CSV).
2. Open the file and locate the UID column.
3. Use the UID to cross-reference in the Dashboard or for support.

---

## When to share a UID with Support (and how)

Share the UID when reporting call-specific issues (e.g., “wrong number,” “no audio,” “call failed”).
Use this template for faster resolution:

```
Subject: Call issue — UID [paste UID]
Body (copy-paste):
Account/Company: [Name]
UID: [paste UID]
Caller → Callee: [e.g., +91XXXXXXXXXX → 1800-XXX-XXXX]
Call date & time (IST): [YYYY-MM-DD HH:MM]
Issue observed: [e.g., silence after IVR / recording missing]
Anything tried so far: [retested, different carrier, etc.]
```

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## Troubleshooting (if you can’t find the UID)

* No matching calls? Expand the date/time range and verify numbers (include country/STD code).
* Multiple similar calls? Sort by Start time and check the Duration to pick the correct one.
* No recording yet? Some recordings take a short time to attach; refresh and recheck.
* Restricted access? Ask an Admin to grant Call Logs/Recordings permission.