KYLAS CRM + MyOperator Integration Guide

Quick answer

• Install the KYLAS Caller app from Marketplace.
• Add MyOperator as a Connected Account (API Key, Secret, IVR ID).
• Map every KYLAS user to the matching MyOperator agent.
• Copy the auto-generated Incoming-Call and Hang-up URLs into MyOperator → API Integration → Webhooks.
• Turn on Click-to-Call in MyOperator (recommended).
• Make one test call—KYLAS should show a pop-up and log an Activity.

Table of Contents

1. When should I use this guide?
2. Prerequisites
3. Step-by-step integration
4. Flip-side – when does the integration fail?
5. Sample webhook payload
6. Troubleshooting & common errors
7. Escalation path
8. Related articles

1. When should I use this guide?

Use these steps when you need to:

• Enable real-time call pop-ups and Click-to-Call inside KYLAS CRM.
• Auto-create Leads and Activities from MyOperator calls without manual CSV imports.
• Provide a deterministic checklist for auditors, QA teams, or AI bots.

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2. Prerequisites

Watch the video walkthrough

Video demo on integration of MyOperator with KYLAS

3. Step-by-step integration

3.1 Install KYLAS Caller

1. KYLAS top-nav → Marketplace.
2. Search “Caller” → click Install.
3. Post-install, click Open App to launch the Caller dashboard.

3.2 Add a MyOperator Connected Account

Step list:

1. Vendor = “MyOperator”.
2. Paste the three values from MyOperator → Manage → API Integration:

• API Key
• API Secret
• Public IVR ID

3. Click Save; status should show Connected.

3.3 Map & sync users

1. KYLAS Caller → Manage Users → Add Agent.
2. Select a KYLAS user, then the matching MyOperator agent.
3. Repeat until every agent shows Mapped.
4. Note the two URLs now generated per agent:

• Incoming-Call URL
• Hang-up URL

(copy them—needed in next step)

3.4 Configure webhooks in MyOperator

1. MyOperator → API Integration → Webhooks → Add New.
2. Create two webhooks per agent:

3. Click Save.
4. Enable Click-to-Call: MyOperator → Manage → Click-to-Call → toggle ON.

3.5 Verify success

1. From KYLAS, open any Lead → click the phone icon (Click-to-Call).
2. Wait < 2s: A pop-up with the caller's details should appear.
3. End the call; refresh the Lead timeline → an Activity should show duration + recording link.

Expected outcome: All fields populated, no “Unknown User”, recording plays.

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4. Flip-side – when does the integration fail?

6. Sample webhook payload

{
  "uid": "n2.1654321.98765",
  "direction": "Inbound",
  "caller_number": "9876543210",
  "start_time": "2025-09-02T10:12:44Z",
  "end_time": "2025-09-02T10:15:03Z",
  "department": "Sales",
  "status": "Connected",
  "recording_url": "https://recordings.myoperator.co/1654321.mp3",
  "agent_name": "Sonam Kapur",
  "agent_email": "sonam@example.com"
}

Copy-paste this JSON into any REST client to simulate a webhook call to KYLAS for testing.

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7. Troubleshooting & common errors

8. Escalation path

Still stuck?

• Email support@myoperator.com — Tier-2 SLA ≤ 4 hours.
• Call +91-11-4000-1234 (Mon-Fri 09:00-18:00 IST). Include: org ID, UID of failed call, and a HAR file if possible.

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9. Related articles

• How are Leads and Activities Managed in KYLAS CRM During Calls?
• How Are Users Synced Between KYLAS CRM and MyOperator?
• What is a Webhook?

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Keywords: KYLAS CRM • MyOperator • integration setup • Click-to-Call • webhook • incoming call tracking • outgoing call logging • agent mapping • UID • troubleshooting

Updated on: 11/09/2025