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# How do I handle TDS deductions and refunds for MyOperator invoices in India?

## Quick answer

* Pay the full invoice amount first—MyOperator’s automated billing system does not support net-of-TDS payments.
* Deduct 2% TDS (Section 194J, "technical services") when you deposit tax with the government.
* Once you have the relevant Form 16A, claim a refund: submit the online form, attach the certificate, and receive the money in your bank within ≤ 10 working days of approval.
* Cut-off: send certificates for a financial year no later than 31 May of the next FY.
* Applies only to Indian-rupee invoices raised by VoiceTree Technologies Pvt. Ltd. for Indian services.

## When should I use this guide?

Finance or Accounts-Payable teams should follow these steps when they:

1. Pay MyOperator invoices via auto-pay or manual card/net-banking, and
2. Need to recover the statutory TDS amount after depositing it with the Indian government.

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## 1. What is TDS?

TDS stands for tax deducted at source. As per the Income Tax Act, any company or person making a payment is required to deduct tax at source if the payment exceeds certain threshold limits. TDS has to be deducted at the rates prescribed by the tax department.

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## 2. Why is TDS only 2%?

The nature of service for MyOperator is "IT & Software Technical Service," covered under Section 194J of the Income-tax Act, 1961. Section 97 of the Finance Act 2020 amended Section 194J to 2% TDS (previously 10%) for fees for technical services (except professional services), effective 1 April 2020.

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## 2. Eligibility & deadlines

| Item | Detail |
|---|---|
| Services covered | Indian services billed in INR by VoiceTree Technologies Pvt. Ltd. |
| Invoices covered | Only INR invoices. Foreign-currency invoices cannot claim TDS refunds. |
| Cut-off date | Submit Form 16A for a financial year by 31 May of the following year. |
| Certificate required | Form 16A (quarterly) showing TDS deposited against VoiceTree. |
| Out-of-scope | GST TDS/TCS adjustments. |

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## 3. Pay-first, refund-later workflow

1. Pay the invoice in full (auto-debit or manual).
2. Deposit 2% TDS with the government.
3. Obtain Form 16A for the relevant quarter(s).
4. Submit the online refund form with attachments.
5. Finance verifies within ≤ 3 working days.
6. Refund hits your bank within ≤ 10 working days from approval.

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## 4. Step-by-step: claim a refund

1. Pay the invoice in full.
2. Deposit TDS as per statutory due dates.
3. Obtain Form 16A.
4. Submit the refund form with attachments:
  * [Submit the form here](https://zfrmz.in/RJJjagrSvbozuoqMkrfZ)
  * Attach Form 16A and list invoice numbers and amounts covered by that certificate.
  * Provide refund bank details.
5. Receive confirmation email with a copy of your submission.
6. Finance verification within ≤ 3 working days (approve or reject).
7. Refund to bank within ≤ 10 working days after approval.

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## 5. Rejection reasons & how to fix them

| Reason | What to check/fix |
|---|---|
| Incorrect bank details | Re-submit with the correct account/IFSC; attach the cancelled cheque if asked. |
| Invalid/incorrect Form 16A | Upload the correct quarter’s certificate showing VoiceTree as the deductee. |
| Duplicate request | Consolidate invoices per certificate; avoid resubmitting the same invoices. |
| Refund already claimed | Verify past refunds; do not file duplicates. |
| Adjusted against dues | Refund may be netted off against outstanding balance—see decision email. |
| Missed deadline (after 31 May) | Late submissions are not accepted. Send on time next year. |

Applicants are notified by email of every approval or rejection.

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## 6. When refunds are NOT possible

* You attempt to pay net of TDS at charge time (system auto-debited—no intervention allowed).
* The invoice is in foreign currency.
* GST TDS/TCS adjustments are requested.
* Form 16A is submitted after 31 May for the previous FY.
* Bank details or certificates are invalid.

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## 7. Frequently asked questions

Q1. Why can’t we pay net of TDS at the time of charge?

* Payments are processed automatically; the invoice is generated for the full amount. TDS is settled later via the refund route against Form 16A.

Q2. Where will the refund be paid?

* To the bank account you specify in the request form.

Q3. Can we combine multiple quarters in one request?

* Yes—attach each quarter’s Form 16A and list the linked invoices.

Q4. How long does the entire process take?

* Up to 3 working days for verification and 10 working days for the bank credit after approval.

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