Articles on: MyOperator

How do I install the MyOperator WhatsApp Connector on Shopify and link my verified WhatsApp number?

Tip

Quick answer: Install the app from the Shopify App Marketplace via the Ecomm+ menu in your MyOperator panel, grant Shopify permissions, enter your store URL, authenticate with your MyOperator Company ID + API Token, then pick and verify the WhatsApp number you want to use. The whole flow takes about 5 minutes if you already have a verified WhatsApp Business Account (WABA).


When should I use this guide?

Use it the very first time you connect a Shopify store to MyOperator so you can start sending automated WhatsApp messages for order updates, COD confirmations and abandoned-cart recovery.



1. Prerequisites checklist

Item

Why do you need it

Active MyOperator account

Integration starts inside the panel

Verified WABA linked to MyOperator

Required to send official WhatsApp messages

Shopify Admin access

Lets you install apps and grant permissions



3. Step-by-step installation


3.1 Start from MyOperator

  1. Log in to your MyOperator panel.
  2. Click Ecomm+ in the left menu.
  3. You are automatically redirected to the Shopify App Marketplace listing for the MyOperator WhatsApp Connector.


Redirection to the Shopify page


Redirection to the Shopify page


3.2 Install and grant permissions in Shopify

  1. Click Install.
  2. Shopify shows a permissions page—review and click Approve.
  3. Shopify redirects you to the configuration page inside MyOperator.


3.3 Enter your Shopify store URL

  • If the URL isn’t auto-fetched, type it in and click Submit.
  • This creates a secure connection between your store and MyOperator.


Enter your Shopify URL


3.4 Authenticate your WABA

  1. Enter your Company ID and WhatsApp API Token where prompted.
  2. Click Verify to authenticate the API connection.


Authentication of WABA functionalities


3.5 Select and verify your WhatsApp number

  1. A list of active WhatsApp numbers appears.
  2. Choose the number you want Shopify to use.
  3. Click Verify and Continue—the connector confirms the link.


WhatsApp Number Selection and Verification


3.6 Review the configuration dashboard

  • You land on a dashboard showing your connected store and WhatsApp number.
  • Click Save if you make any changes.


Configuration and management



4. When can the install fail?

  • Unverified WABA — the app won’t authenticate without a verified WhatsApp Business number.
  • Wrong Company ID or API Token — credentials must match those in your MyOperator account.
  • Shopify permissions denied — the connector can’t work without the requested scopes.
  • Skipping number verification — messages won’t be sent until at least one number is verified.



5. Next steps after a successful install

  1. Create and approve the WhatsApp message templates you’ll need (order placed, cart reminder, COD, etc.).
  2. Configure automation workflows in Ecomm+ → Workflow (see related article below).
  3. Place a test order to confirm messages arrive on WhatsApp.


Keywords: MyOperator Shopify installation, WhatsApp connector setup, WABA authentication, Company ID, API token, verify WhatsApp number

Updated on: 01/12/2025