> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How do I integrate MyOperator with NoPaperForms (Merrito) Telephony APIs? ## Quick answer Add three webhooks (Input-Node, In-Call, After-Call) in the MyOperator panel, build an IVR that triggers the Input-Node right after your Welcome prompt, and share six credentials (Company-ID, Anonymous-User-ID, Secret-Token, Public-IVR-ID, X-API-Key, User-ID) with the NPF team. Result: * Inbound calls ring the assigned counsellor first, else fall back to normal IVR. * Counsellors see real-time pop-ups inside NPF and can log dispositions. * Outgoing Click-to-Call can be launched from any lead page in NPF. ## When should I use this guide? Follow these steps if you are an admissions team that: 1. Uses NoPaperForms (a.k.a. Merrito) as the CRM, and 1. Needs counsellor-specific routing, real-time pop-ups, and full CDR sync from MyOperator. --- ## 1. Prerequisites & access | Item | Default | Who provides/enables? | | --- | --- | --- | | MyOperator plan | SUV and Above (New Plans); Growth and Scale (Old Plans) | — | | Feature flags: In-Call Webhook, After-Call Webhook, Input-Node | OFF | MyOperator tech-support | | Company-ID | On MyOperator Panel | MyOperator panel → APIs & Webhooks | | X-API-Key & User-ID | On MyOperator Panel | MyOperator panel → APIs & Webhooks | | Anonymous-User-ID | OFF | MyOperator tech-support | | Secret-Token | On MyOperator Panel | MyOperator panel → APIs & Webhooks | | Public IVR ID (peer-to-peer campaign) | On MyOperator Panel | Panel → Call → Outgoing → Campaign | Plan availability: Auto-webhooks are available on every paid MyOperator plan. Permissions: Only owners or admins can add webhooks and publish IVRs. ![](https://content.api.getguru.com/files/view/dc83aaf7-f409-469c-8533-a0d3b94a8847) _Alt text: Company ID, API Token, Secret Token, X-API-Key._ ![](https://content.api.getguru.com/files/view/dbb58afe-e58a-4176-b71f-dc952f5320d2) _Alt text: public ivr id_ ![](https://content.api.getguru.com/files/view/996b3383-6a87-4abd-b324-9ac9dbccfd02) _Alt text: user Id_ ![](https://content.api.getguru.com/files/view/390c435c-9261-4198-a2f0-22d8909a1b7f) _Alt text: anonymous userId_ --- ## 2. How the workflow operates ![](https://content.api.getguru.com/files/view/31386fcd-6853-4cbc-8b43-c2e7f17c42bb) _Alt-text: Sequence from dial to webhook delivery showing counsellor routing._ --- ## 3. Step-by-step configuration in MyOperator 1. Ask tech support to enable: In-Call, After-Call, and Input Node. 1. Log in → API Integration → Webhook. 1. Add webhooks exactly as below: | Type | URL (replace ``) | Method | Content-Type | | --- | --- | --- | --- | | After-Call | `https://api.nopaperforms.com/ivrCallBackDetails//myoperator` | POST | JSON | | In-Call | `https://api.nopaperforms.com/ivrCallNotification//myoperator` | POST | JSON | | Input-Node | `https://api.nopaperforms.com/getCounsellor//myoperator?secret_key=` | POST | JSON | ![](https://content.api.getguru.com/files/view/a1054abf-51a5-4798-a503-445d21f852b4) _Alt text: Adding webhooks_ 1. Save each; status should show Active. 1. Create a peer-to-peer campaign to fetch the Public IVR ID. --- ## 4. Call-flow build (Input-Node) 1. IVR Studio → Create new (Advanced). 1. Welcome prompt → Input-Node (auto trigger). 1. Select the saved Get Counsellor webhook; leave “Recording” blank. 1. After the input node, design the normal IVR as provided. 1. Publish. ![](https://content.api.getguru.com/files/view/87a14821-d0de-4090-a67e-b136dd8b9338) _Alt text: Design callflow section in Myoperator_ --- ## 5. NPF panel actions & credentials to share Send the following 6 fields to nopaperforms support: * Company-ID * Anonymous-User-ID * Secret-Token * Public IVR ID * X-API-Key * User-ID NPF will return the three fully-qualified URLs. --- ## 6. Verification checklist * ☑ Feature flags ON (Input-Node + 2 Webhooks) * ☑ Webhook Deliveries → both return HTTP 200 * ☑ Inbound call rings counsellor first * ☑ NPF pop-up shows with applicant & agent numbers * ☑ After call, activity note includes recording URL * ☑ Click-to-Call works from the NPF lead page --- ## 7. Edge cases & expected behaviour | Scenario | Behaviour | | --- | --- | | Counsellor assigned but does not answer | System waits, then plays normal IVR | | No counsellor found | Normal IVR immediately | | Duplicate after-call logs | Usually, two After-Call hooks are enabled → disable extra | | Pop-up blocked by browser | Allow pop-ups for `*.leadsquared.com` / NPF domain | | Recording URL blank | Recording disabled at the number level → enable | --- ## 8. Troubleshooting & escalation Problem → First check * Webhook 4xx/5xx → Logs → resend payload. * Click-to-Call silent → API-Token expired → regenerate. * Agent “Unknown” in NPF → sync agent e-mails. Still blocked? Email [support@myoperator.com](mailto:support@myoperator.com) with Company-ID, Call-SID, timestamp. SLA ≤ 4 h. --- ## 9. Success metrics & SLA * Counsellor pop-up < 1s after call connect. * New agent syncs in NPF ≤ 5 min (or instantly via “Sync now”). * CDR + recording attached to lead within 30 s after hang-up. --- Keywords: MyOperator NPF integration, Get Counsellor API, In-Call Webhook, After-Call Webhook, Input-Node IVR, counsellor routing