MyOperator PhoneBridge integration for Zoho Recruit, Bigin, and Desk

⚡ Quick answer — Match each agent’s email address exactly on both platforms, install the MyOperator PhoneBridge extension in Zoho CRM, enter your MyOperator API credentials, then run User Sync at https://connect.myoperator.com/phonebridge_user

Add the Company ID, which you will get from the MyOperator Panel:

• MyOperator > APIs and Webhook > Calling APIs > Company ID.

When should I use this guide?

Use these steps right after purchasing MyOperator or whenever you reinstall the Zoho PhoneBridge connector. The same flow applies if you migrate to a new Zoho CRM org.

1. Prerequisites

• MyOperator plan:
• SUV and Above (New Plans)
• Growth and Scale (Old Plans)

• MyOperator and Zoho admin access

• Enable Webhook InCall and Webhook AfterCall

• Enable click2call

• The email ID of the user on Zoho should be the same as the email ID of the user on MyOperator

• Telephony → install the MyOperator app, used for phone bridge (outgoing calls)

• Dial method should be Serial wise or Balanced. We don't support Simultaneous call distribution.

2. Steps to Integrate Zoho Recruit, Bigin and Desk

Zoho PhoneBridge Integration

1. In Zoho CRM, open Setup ▸ Channels ▸ Telephony and click Marketplace.
2. Search “MyOperator PhoneBridge”, click Install, and authorise the requested scopes.
3. Log in to MyOperator Panel, go to the Integration page or APIs and Webhook > All Integrations > Zoho Phonebridge.
4. Click on the Zoho Phonebridge CRM logo.

• Enter Company ID, Secret Key, API Token, IVR ID.
• Get these details from MyOperator → APIs and Webhook → Calling Webhooks.
• For IVR ID, go to MyOperator → Calls → Outgoing → Campaign → Create Campaign (Peer to peer) and add details.
• Set Name, Time and days. Copy the Public IVR ID.

5. Click the Integrate button.
6. You will be redirected to the success page.
7. Copy the URL from the success page and go to MyOperator → APIs & Webhooks → Calling Webhooks → Add New. Add both webhooks:

• Aftercall webhook
• • Method: POST
  • URL: https://connect.myoperator.com/api/1.1/wf/phonebridge_aftercall/
  • Content-Type: JSON
• Incall webhook
• • Method: POST
  • URL: https://connect.myoperator.com/api/1.1/wf/phonebridge_incall/
  • Content-Type: JSON

Watch the video walkthrough

This is

3. How the integration works

Alt-text: Zoho CRM, PhoneBridge, and MyOperator handshake during click-to-call and call logging

How incoming calls are processed

• MyOperator will add the activity for every call

How outgoing calls & Click-to-Call work

• In Zoho Recruit, Bigin and Desk, click the grey phone icon next to any Contact number.
• MyOperator dials the agent first, then bridges the customer.
• When the call ends, MyOperator pushes a “Call – Outgoing” activity to the same Contact.

4. Synchronising users

• The email ID of the MyOperator user should be the same as the Zoho CRM user.
• If the customer adds any new user in Zoho CRM, sync user is required. In case any new user is added in MyOperator, there is no need to sync the users.
• Go to: https://connect.myoperator.com/phonebridge_user

• Enter Company ID (You can get the company ID from MyOperator → APIs and Webhook > Calling APIs. On this page, you will find the company ID.)
• Click on the Sync User button; the users sync successfully.

5. When synchronisation does NOT work?

6. Activity fields pushed to Zoho Recruit, Bigin and Desk

7. Expected outcome

After a successful setup, you should see:

• Green “Synced” badge beside every mapped user.
• A phone icon next to every phone-number field in Zoho Desk, Recruit and Bigin (click-to-call).
• A complete entry of logs in the form of call/activity/ticket, including duration, recording URL (if enabled), and disposition.

Verification checklist:

• From any phone, call your MyOperator number.
• Confirm that either:
• New activity/ticket/calls entry will be created
• End the call; refresh the activity/ticket/calls entry page to check the new entry
• Confirm the call log shows Duration, Recording URL, and MyOperator_Call_ID.

8. When does the integration fail?

9. Troubleshooting

Keywords: MyOperator, Zoho CRM, PhoneBridge, click-to-call, call logging, user sync, webhook, API token, resync

Updated on: 12/01/2026