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# How do I make an offline payment in MyOperator?

# Pay offline via bank transfer or cheque (and apply your offline payment code)

|| Info Quick answer: Pay via bank transfer (NEFT/RTGS/IMPS) or cheque, then share your remittance details with the billing team. After verification, you’ll receive an offline payment code, which you can apply under Billing → Pay to update your account and download your invoice.

---

## What counts as “offline”

Offline payments include:

* Bank transfers (NEFT/RTGS/IMPS) made directly to MyOperator’s official bank account
* Cheques deposited to MyOperator’s account

||| Warning A payment link (card/UPI/net-banking) is not an offline payment, even if shared by your Account Manager. Use it only if you want to pay online.

---

## Prerequisites

* Authorised role: You must be the Billing Owner/Admin or be authorized to make payments.
* Invoice/proforma: Keep your Invoice # or payable amount ready. Download from Billing → Invoices.
* Bank details: Use only the official bank details shared by your Account Manager or visible in the Billing portal.
* Compliance: Keep your GSTIN/Tax ID (if applicable) and PO # ready if required by your internal finance team.

---

## METHOD A — BANK TRANSFER (NEFT/RTGS/IMPS)

1. Request official bank details (Account Name, Account Number, IFSC, Bank/Branch).
2. Initiate the transfer using NEFT/RTGS/IMPS from your bank.
3. Add this remark for smooth reconciliation: `Invoice <#> | <Account Name>`
4. Save the UTR/Reference Number.
5. Email your remittance details (with screenshot/bank advice) to billing/support.
6. The billing team verifies your payment and shares an offline payment code by email/SMS.

### Remittance email template (copy & paste)

```
To: billing@myoperator.co
CC: Your AM
Subject: Offline payment remittance – <Account Name> – Invoice <#> – <Amount> <Currency>

Account name/ID: <Your company / ID>
Invoice #: <#>
Amount & currency: <e.g., 50,000 INR>
Method: <NEFT / RTGS / IMPS>
UTR / Reference #: <1234567890>
Payment date/time: <YYYY-MM-DD HH:MM IST>
Payer bank & account last 4 digits: <Bank, 1234>
GSTIN/Tax ID (if applicable): <ID>
PO # (if applicable): <#>
Contact for queries: <Name, email, phone>
```

---

## METHOD B — CHEQUE

1. Your Account Manager will share the correct payee name and deposit instructions.
2. Write the cheque for the exact invoice amount. Mention Invoice # on the back (recommended).
3. Share a scanned copy/photo of the cheque and deposit slip using the same remittance email template.
4. Once the cheque is cleared and verified, the billing team sends your offline payment code.

|| Info Cheque clearing usually takes T+2 business days, depending on your bank and location.

---

## Apply your offline payment code

1. Log in to MyOperator.
2. Go to Billing → Pay.
3. Click Enter offline payment code.
4. Paste the code sent by the billing team and click Submit.
5. Your balance and invoice status will update instantly, and the invoice/receipt will be available for download.

![](https://content.api.getguru.com/files/view/9832bec2-e1ae-43ec-9b56-1062c5e77380)

Caption: This is what the payment page looks like.

---

## Processing times & verification

* Bank transfers
* NEFT/RTGS — Same day to 24 hours
* IMPS — Near real-time

* Cheque
* After bank clearing (typically T+2 business days)

* Where to check status:
* Billing → Invoices → Look for “Paid” or “Partially Paid”
* Billing → Payments/History → Shows the payment entry
* Email → Receipt/confirmation shared after verification

---

## Troubleshooting & edge cases

* No code received: Respond to your remittance email with UTR, invoice #, and payment time; check spam.
* Invalid/expired code: Email [support@myoperator.com](mailto:support@myoperator.com) with the code and remittance details.
* Wrong amount sent: Billing team can apply a partial amount or carry forward excess.
* International wire: Request SWIFT details + FX/fee handling (OUR/SHA). Share bank advice.
* Payer name mismatch: Provide authorisation if the payment was made from a different entity’s account.

---

## Security tips

* Verify all bank details only via your Account Manager or through the MyOperator Billing Portal.
* MyOperator will never share bank details through unofficial channels (personal numbers, WhatsApp, etc.).
* Do not share your banking credentials—only the remittance info mentioned above.

---

## Get help

For assistance, email:
📩 [support@myoperator.com](mailto:support@myoperator.com)

Include:

* Account name/ID and Invoice #
* Amount, currency, and payment method (NEFT/RTGS/IMPS/Cheque)
* UTR/Reference and timestamp
* Remittance proof (screenshot/bank advice)
* Offline payment code (if received)