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# How do I move or retain my existing business numbers to MyOperator without downtime?

| Tip
Quick answer: Choose Call Forwarding for an instant cut-over or Number Porting for long-term ownership. Keep your old service active, follow the steps below, and you’ll have zero missed calls during migrations.

## When should I use this guide?

* You’re switching from any cloud or on-prem PBX to MyOperator.
* You need a playbook for forwarding or porting numbers with no service interruption.

---

## 1. Forwarding vs. Porting

| Option | What happens | Best for | Go-live time | Number owner after cut-over |
|---|---|---|---|---|
| Call Forwarding | Old carrier forwards all inbound calls to a MyOperator virtual number. | Pilots, short contracts, instant switch-on. | Minutes–hours* | Current carrier |
| Porting | Your number moves from the old carrier to MyOperator. | Long-term use, one-bill simplicity. | 1–7 business days* | MyOperator |

|| Info
Carrier-dependent. Start with forwarding to avoid downtime, then port in the background.

---

## Watch the video walkthrough

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## 2. Prerequisites

* Admin rights on the current carrier account.
* Active number (not suspended).
* Latest bill + No-Objection Certificate (NOC) if required.
* MyOperator account and plan selected.

---

## 3. Step-by-step migration

### A. Forward calls today

1. Sign in to MyOperator → Numbers. Note your virtual number (`+91-80-XXXX-XXXX`).
2. In your current carrier portal, enable Unconditional Call Forwarding to that virtual number.
   1. Field names vary: Destination, Forward-to, and Routing number.
3. Keep the old service active.
4. Continue to “Configure MyOperator” steps below.

Copy-paste request to current carrier:
```
Subject: Enable Unconditional Call Forwarding

Please forward <Your Business Number> to <MyOperator Virtual Number> and keep the original service active.

Authorised by: <Name, Title>
Account #: <XXXX>
```

### B. Port numbers permanently

1. Collect documents: NOC, latest bill, account PIN (if any).
2. Email to [support@myoperator.com](mailto:support@myoperator.com) with subject `Porting request – <Your Number>`.
3. MyOperator files the request and sends an estimated port window.
4. Keep forwarding + old service active until confirmation.
5. After porting, test and cancel the old account.

Copy-paste email template:
```
Subject: Porting request – <Your Number>

Please port <Your Business Number> to MyOperator.

Attached: NOC, recent bill, company ID.
Preferred window: <DD/MM/YYYY>
Contact: <Name, Phone, Email>
```

### Configure MyOperator (both paths)

1. IVR & Routing – Record greeting, create Sales/Support menus, set hours.
2. Recording & Analytics – Toggle on if required.
3. Imports – Upload existing contact lists or ring groups.

![Incoming call → IVR → queue → agent](https://content.api.getguru.com/files/view/bc9befc4-9f3a-4c80-bbe9-5cf86500f701)

---

## 4. Confirm success

| Check | Pass criteria |
|---|---|
| Calls reach IVR | Dial your published number; greeting plays. |
| Keypress routing | 1 = Sales, 2 = Support ring correctly. |
| Caller ID | Displays for agents. |
| Recordings & analytics | Appear within 5 min. |
| Zero downtime | No missed calls in the last 24 h. |

---

## 5. When can migration fail?

* Porting rejection: name/address mismatch or unpaid bills.
* Toll-free/short-code numbers: sometimes non-portable—use forwarding or buy a new number.
* Caller-ID rewrites: some carriers mask CLI on forwarded calls; complete porting to resolve.

---

## 6. Troubleshooting

| Symptom | Likely cause | Fix |
|---|---|---|
| Port rejected | Doc mismatch | Re-submit with exact billing details. |
| Calls ring old PBX | Forwarding not enabled | Re-check the carrier portal or submit the form above. |
| CLI missing | Carrier strips the caller ID | Ask the carrier to preserve CLI or finish porting. |

---

## 7. Need help?

* Email: [support@myoperator.com](mailto:support@myoperator.com)
* Phone: 081029-81029 or 092129-92129
* Live chat: [https://www.myoperator.com](https://www.myoperator.com) (09:00-18:00 IST, Mon-Fri)

---

Keywords: number porting, call forwarding, migrate PBX, switch to MyOperator, cloud telephony