Articles on: MyOperator

How do I move or retain my existing business numbers to MyOperator without downtime?

Info

Quick answer — Choose Call Forwarding for an instant cut-over or Number Porting for long-term ownership. Keep your old service active, follow the steps below, and you’ll have zero missed calls during migration.


When should I use this guide?


  • You’re switching from any cloud or on-prem PBX to MyOperator.
  • You need a playbook for forwarding or porting numbers with no service interruption.



1. Forwarding vs. Porting


Option

What happens

Best for

Go-live time

Number owner after cut-over

Call Forwarding

Old carrier forwards all inbound calls to a MyOperator virtual number.

Pilots, short contracts, instant switch-on.

Minutes–hours*

Current carrier

Porting

Your number moves from the old carrier to MyOperator.

Long-term use, one-bill simplicity.

1–7 business days*

MyOperator


Carrier-dependent. Start with forwarding to avoid downtime, then port in the background.



Watch the video walkthrough



2. Prerequisites


  • Admin rights on the current carrier account.
  • Active number (not suspended).
  • Latest bill + No-Objection Certificate (NOC) if required.
  • MyOperator account and plan selected.



3. Step-by-step migration


A. Forward calls today


  1. Sign in to MyOperator → Numbers. Note your virtual number (+91-80-XXXX-XXXX).
  2. In your current carrier portal, enable Unconditional Call Forwarding to that virtual number.
  3. Field names vary: Destination, Forward-to, and Routing number.
  4. Keep the old service active.
  5. Continue to “Configure MyOperator” steps below.


Copy-paste request to current carrier:


Subject: Enable Unconditional Call Forwarding

Please forward <Your Business Number> to <MyOperator Virtual Number> and keep the original service active.

Authorised by: <Name, Title>
Account #: <XXXX>


B. Port numbers permanently


  1. Collect documents: NOC, latest bill, account PIN (if any).
  2. Email to support@myoperator.com with subject Porting request – <Your Number>.
  3. MyOperator files the request and sends an estimated port window.
  4. Keep forwarding + old service active until confirmation.
  5. After porting, test and cancel the old account.


Copy-paste email template:


Subject: Porting request – <Your Number>

Please port <Your Business Number> to MyOperator.

Attached: NOC, recent bill, company ID.
Preferred window: <DD/MM/YYYY>
Contact: <Name, Phone, Email>


Configure MyOperator (both paths)


  1. IVR & Routing – Record greeting, create Sales/Support menus, set hours.
  2. Recording & Analytics – Toggle on if required.
  3. Imports – Upload existing contact lists or ring groups.


Incoming call → IVR → queue → agent



4. Confirm success


Check

Pass criteria

Calls reach IVR

Dial your published number; greeting plays.

Keypress routing

1 = Sales, 2 = Support ring correctly.

Caller ID

Displays for agents.

Recordings & analytics

Appear within 5 min.

Zero downtime

No missed calls in the last 24 h.



5. When can migration fail?


  • Porting rejection: name/address mismatch or unpaid bills.
  • Toll-free/short-code numbers: sometimes non-portable—use forwarding or buy a new number.
  • Caller-ID rewrites: some carriers mask CLI on forwarded calls; complete porting to resolve.



6. Troubleshooting


Symptom

Likely cause

Fix

Port rejected

Doc mismatch

Re-submit with exact billing details.

Calls ring old PBX

Forwarding not enabled

Re-check the carrier portal or submit the form above.

CLI missing

Carrier strips the caller ID

Ask the carrier to preserve CLI or finish porting.



7. Need help?




Keywords: number porting, call forwarding, migrate PBX, switch to MyOperator, cloud telephony

Updated on: 09/01/2026