> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I request deletion of my Heyo App account and all associated data?

## ⚡ Quick answer

Heyo users can delete their account in one of two ways:

1. In-app: Profile → Settings → Delete Account → Confirm.
2. Email: send a deletion request to [support@myoperator.com](mailto:support@myoperator.com)

## When should I use this guide?

Follow these steps whenever you want your Heyo account and related data permanently removed from the system.

---

## 1. Prerequisites

* You must have the Heyo mobile application installed and be able to log in, or
* Access to the email account registered with Heyo to contact support.

---

## 2. Delete your account in the Heyo app

1. Open the Heyo mobile application.
2. Go to Profile → Settings.
3. Tap Delete Account.
4. Pick your reason to delete.
5. Confirm your request when prompted.

![](https://chat.google.com/u/0/api/get_attachment_url?url_type=FIFE_URL&content_type=image%2Fjpeg&attachment_token=AOo0EEXB%2F%2BzMTxH8%2FGR66VvvZiABuZBGc8HYbN1EB3owOSCKxfb8Ub8n1CnQFQQW4ChLggxGsSfg6Im176rZxYjZM6Ao5K1hYxvw66d6V6mjCQuZYNXfsq8jzwtBwouvoSkxbaaub8uSzthhn9j8nmG9WiFhpa9hcXTX2M6wGzeheG0eHnKuTPRID3ir5Ymzc0D1Ms5n3NNGhyGsxyIrTF2PKt2Kno%2BI%2BjbuLiPtyaCjRuqtkIMzePLsvwjckX8Sg9d3RrasDdSR9%2FpcRni4PVGZM7mpQifsag1mPEjJRkLQjiQhXtMfS8140Kmb5TJ8z06LH0nTYsV2FzIOgIOzkH%2FLBq6Mpy3BzxgzmK2JEyhJZoKfI1ddZCaBoUQpkD3Tfa2aMp4Fn7EnQZSsXIeBA0R1a2pDeivM4GKgpsKEaNlN4cii%2FzQ6GDZOM%2FNahT1omQJxIxWH%2B8djJfEMLQWwLVHOGSh8M7woXFdAFCzoMCZi%2BTQbg%2Fh4rUWWmRFKatw7aRqNUmZk01q9eXq2XVKRtu066nlH%2FztEteHf%2FzKg8DmiQeO3HnMdkWWXVXCitB9z0fDV9jO4J9kMd1BVPHXoqXI6ET7l6A%3D%3D&allow_caching=true&sz=w2241-h1198-rw&auditContext=forDisplay)
![](https://chat.google.com/u/0/api/get_attachment_url?url_type=FIFE_URL&content_type=image%2Fjpeg&attachment_token=AOo0EEVPCh8bT1jjVzlORgLzPEUSf0GtoV7DBWkfR1yY2Xv3clATnLDCIA1YeurqQM7POepZZbiGcIfW7mn2bRnPIvqU3VV0Kiz0XM%2BXbAk9Iu%2Bb6hyX08at15UcvFOkgZljlZv%2F6KKst%2FxGWfHbMJiVr6%2Bk7v5TCOEwbPr2YYo00t7TCDmupQC8por8pPFGg2jPnmg6b1BT7jQGNhQYoh2wJedKFx5GL%2BM6T4I5pO8aSCAlrgxZeuDJ8o3cXZZ7JyHfAgB5EkcSrKxZH0Wl5RXPUx19pFjIePq2RmyK053BaGhDPzpxS2Kh4ugDfj%2FT2qz8bUy%2BHbsH1ibNc8GGSqZRby7tl3tg1gzQoG4AgQfopfXRPhOk%2FRlfBonLlr1W4vTVGO%2FCBmKBZ2zIchK2dfk4ZXxvnMDqJYF9%2B1ZNfH28oN%2Bx%2BtVHJuzypZopvR15tpq1zC%2BRT4nkSxkZnayF3ct72%2FFSBvkKNlGyCYN3t3kvFzd4UPz92MIZNFsxOMImDTE%2BZxycxzvD%2FaC93wfj6RnLi%2FHy2M%2BNj%2B8xjmQFkJxM%2F4sZP00kqGGUjVZNyXzC%2FOulc3HJGDfeWHXoZMpZ66aKkGGz&allow_caching=true&sz=w2241-h1198-rw&auditContext=prefetch)
![](https://chat.google.com/u/0/api/get_attachment_url?url_type=FIFE_URL&content_type=image%2Fjpeg&attachment_token=AOo0EEW0%2FreJo7zrnp%2Fupy2IlV7upPwAvO7lpHjgFqzLk0L0cVsHPwjZIFT%2BOKp9%2F7hi3B469AA9Omi5FLU87BlcsJiYA%2FezyN11D0xSl6gkHsu1NGJVZOMkGgjf0GIWpimQwDCrobehXCyLpNJUIxLpt%2F%2BTlqslh0RaDkRKvZ9uBTUscrS9E%2BL%2FcFqSuP8cox8hax%2BK09KkKxoLspBYlNanOJ8mDHIaCgbkWDlrrpNhhw6bhKnFZ9MIOqjbKhpF6MdUgrIGG0OaCCxlgFH7n0Pdsq6Ek5mBZ2%2BQTWlo2IIRGcVUOW2RCwsLbiY74xVuPzshmfUyqV332vR9QrSvpfsJ6I8G1usqx1dm8KTlj6i3pqX8J1WKjFBFG7aWF0u0ivjj3wa4Ts3wPLoo6daejpn4rMK27bMAd054ENbQI4mlaj9oSvQu6t3EFfxznER%2BibC5g36CXT39Z1ZwAanfebVXGRI6xfUQa93z%2BqxXsdDmxD1b1MXfu55PAY27y%2FmoIMdKb9YbYeUH6G26nBoEC3Xn1WrcpJJYoIl65Ilr7a7CtzT2FPY1Pz2rK2Klv5wxGtQwdtsWcoA3Rk%2BQUGOiCrjl6o47Ww%3D%3D&allow_caching=true&sz=w2241-h1198-rw&auditContext=prefetch)

_Screenshots showing the Heyo app deletion steps_

---

## 3. Request deletion by email

If you prefer or cannot access the app, email [support@myoperator.com](mailto:support@myoperator.com) with the subject - "Heyo App – Account Deletion Request."

Include:

* Your registered phone number or email address
* A brief statement requesting permanent deletion of your Heyo account.

---

## 4. What data gets deleted?

* Your Heyo profile information will be permanently removed.
* Call logs and chats configuration will be deleted.
* Associated account data will be removed from active systems.

---

## 5. Data retention notice

Data Retention: Once data is deleted, we can retain it (as per current policy).

---

## 6. Expected result & confirmation

After you confirm in-app or your email request is processed, Heyo will remove the data detailed above.

You will no longer be able to log in with the deleted account.