Call Logs: Search and Filters

Quick answer -

Call Logs is your real-time ledger of every inbound, outbound, missed, and voicemail call handled on your MyOperator numbers.

Open Call Logs → use the Search bar (phone number, user, department, service number) plus Filters (date, direction, status) to pinpoint any call in seconds.

MyOperator provides two types of filters to help you narrow down and analyse call logs:

• Default Filters for quick views
• Advanced Filters for detailed criteria

When should I use this guide?

Use it whenever you need to locate a specific caller, audit an agent’s activity, or export a precise set of calls for reporting.

1. Prerequisites

Watch the video walkthrough

This is

Alt text: video demo

2. What you can do

• View caller number, date/time, duration, call flow and assigned agent/team.
• Identify outcomes instantly via coloured status chips.
• Filter by date, status, number, user, or department.
• Export the filtered list as CSV or Excel.
• Open a record to add notes/tags (role-based).

3. Status legend (colour codes)

4. Search field

5. Step-by-step: search Call Logs

1. Log in to MyOperator Web Panel.

Alt text: MyOperator panel

2. Click Logs in the left sidebar.

Alt text: Click logs

3. In the Search bar (top-right), type a phone number, user name, department, or service number.
4. Press Enter or click Search.

Alt text: Use the search bar to filter results

6. Refine with filters

Using Default Filters

At the top-left of the logs panel, click one of the default filters:

• Connected – Shows answered incoming and outgoing calls
• Missed – Displays all missed incoming calls
• SMS – Filters all text messages sent/received via MyOperator
• Voicemail – Displays call logs where the caller left a voicemail recording

Alt text: Using default filters

Using Advanced Filters

Next to the default filters, click “Advanced Filter” to apply more granular criteria:

• Date Range – Filter calls between custom start and end dates
• Time Slot – Narrow down by time of day
• Duration – View calls of a minimum or maximum duration
• Caller Type / Status – Filter by connected, missed, or IVR vs mobile

Click Apply Filter to update the results.

Alt text: Using Advanced filters

7. Success checklist

• ✓ Result count drops to only matching rows.
• ✓ Opening any row shows data consistent with your search term/filters.
• ✓ Exporting CSV (with filters applied) mirrors the onscreen list.

8. When does a call NOT appear?

• Number belongs to another workspace.
• Call was blocked/blacklisted (see Blocked Calls tab).
• Log retention expired (older than your plan’s retention window).

9. Edge cases & limits

• Date range too narrow — widen range if “No results”.
• Private/withheld IDs aren’t searchable; filter by time + department instead.
• Very large ranges may load slowly; add status or direction to speed up.

10. Troubleshooting & escalation

Keywords: search call logs, filter logs, phone number lookup, agent call history, MyOperator

Updated on: 27/11/2025