Articles on: MyOperator

How do I switch between multiple MyOperator accounts without signing out?

Quick answer


Open your Profile › Switch account on Web, or Menu › Switch account on Mobile, then pick the target account. The interface reloads instantly in that account’s context—no logout required.


When should I use this guide?


Use it if your single email address is a member of two or more MyOperator accounts (e.g., separate brands, regions, or test vs. production) and you need to hop between them quickly.



When & why to switch


You can belong to several MyOperator workspaces. Switching lets you:


  • View each brand’s call logs and queues.
  • Test in staging, then act in production.
  • Keep one login session for all.



Prerequisites


  • You’re signed in with the same email address that’s been invited to every target account.
  • Admin has linked your user to those accounts.
  • Complete any SSO/MFA prompts.
  • Mobile users: install the latest app version.


Info

Accounts tied to different emails will not appear together; see the flip-side section below.



Web Panel steps


  1. Sign in at https://app.myoperator.com.
  2. In the top bar, click your avatar or account name.
  3. Click Switch account.
  4. Select the desired account.


Result: The header shows the new account name; numbers, queues, and menus update to match your role in that account.



Mobile app steps


  1. Open the MyOperator Android/iOS app.
  2. Tap Menu (☰) or Profile.
  3. Tap Switch account.
  4. Choose the target account.


Result: The home screen reloads for that account. The app remembers your last-used account on the next launch.



Troubleshooting


Symptom

Likely cause

Fix

Account missing

Your email isn’t added there

Ask an Admin to invite your email with the right role

Switcher not visible

Old UI build or limited role

Refresh; update the app; confirm role

MFA/SSO loop

Authentication not finished

Complete the prompt or clear the browser cache

Error after clicking the account

Session cache issue

Use Incognito or clear site data; sign in again

Mobile switch option absent

Outdated app or offline

Update the app and reconnect



When does switching NOT work?


  • You sign in with different emails for different accounts.
  • Your role was removed, or the account is suspended.
  • The mobile app is offline or outdated.
  • Org-level SSO policy blocks cross-tenant access.



Escalation


If switching still fails, email support@myoperator.com with:


  • Your email address
  • Accounts you should see
  • Timestamp of the failed attempt
  • Screenshot of the switcher



Keywords: MyOperator account switch, workspace switcher, multi-tenant, change organization, same login

Updated on: 30/11/2025