> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I switch between multiple MyOperator accounts without signing out?

## Quick answer

Open your Profile › Switch account on Web, or Menu › Switch account on Mobile, then pick the target account. The interface reloads instantly in that account’s context—no logout required.

## When should I use this guide?

Use it if your single email address is a member of two or more MyOperator accounts (e.g., separate brands, regions, or test vs. production) and you need to hop between them quickly.

---

## When & why to switch

You can belong to several MyOperator workspaces. Switching lets you:

* View each brand’s call logs and queues.
* Test in staging, then act in production.
* Keep one login session for all.

---

## Prerequisites

* You’re signed in with the same email address that’s been invited to every target account.
* Admin has linked your user to those accounts.
* Complete any SSO/MFA prompts.
* Mobile users: install the latest app version.

|| Info
Accounts tied to different emails will not appear together; see the flip-side section below.

---

## Web Panel steps

1. Sign in at [https://app.myoperator.com](https://app.myoperator.com).
2. In the top bar, click your avatar or account name.
3. Click Switch account.
4. Select the desired account.

Result: The header shows the new account name; numbers, queues, and menus update to match your role in that account.

---

## Mobile app steps

1. Open the MyOperator Android/iOS app.
2. Tap Menu (☰) or Profile.
3. Tap Switch account.
4. Choose the target account.

Result: The home screen reloads for that account. The app remembers your last-used account on the next launch.

---

## Troubleshooting

| Symptom | Likely cause | Fix |
| --- | --- | --- |
| Account missing | Your email isn’t added there | Ask an Admin to invite your email with the right role |
| Switcher not visible | Old UI build or limited role | Refresh; update the app; confirm role |
| MFA/SSO loop | Authentication not finished | Complete the prompt or clear the browser cache |
| Error after clicking the account | Session cache issue | Use Incognito or clear site data; sign in again |
| Mobile switch option absent | Outdated app or offline | Update the app and reconnect |

---

## When does switching NOT work?

* You sign in with different emails for different accounts.
* Your role was removed, or the account is suspended.
* The mobile app is offline or outdated.
* Org-level SSO policy blocks cross-tenant access.

---

## Escalation

If switching still fails, email [support@myoperator.com](mailto:support@myoperator.com) with:

* Your email address
* Accounts you should see
* Timestamp of the failed attempt
* Screenshot of the switcher

---

Keywords: MyOperator account switch, workspace switcher, multi-tenant, change organization, same login