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# How do I thoroughly test my IVR flow in MyOperator before going live?

## Quick answer

Preview each IVR node in the Flow Designer, then place a real call to your business number to check the greeting, menu options, routing, and ring duration. Re-test any time you edit audio files or call flows.

## When should I use this guide?

Use these steps before publishing a new IVR, after uploading fresh audio files, or whenever callers report wrong menus or misrouted calls.

---

## 1. Prerequisites

* Admin or IVR-Designer role in MyOperator
* At least one published IVR flow
* Audio files in MP3, ≤ 5 MB, 44.1 kHz
* A phone (mobile or landline) outside your PBX to run the live test

---

## 2. Step-by-step in-portal testing

1. Log in to the MyOperator panel.
2. Navigate to Calls → Design Call Flow.

![Navigating to Design Call flow](https://content.api.getguru.com/files/view/4f2b3bd3-1c49-4c9c-87b2-76a538dbad57)

3. Click Create new call flow or Edit Live call flow.

![Edit or create a new call flow](https://content.api.getguru.com/files/view/214e4501-4303-4e9c-a77e-572196102067)
![Edit or create a new call flow](https://content.api.getguru.com/files/view/e6ac5ede-6af1-4b21-a299-20a22bce4638)

4. Enter the details.

![Enter call flow details](https://content.api.getguru.com/files/view/168f8c41-81c1-4812-881c-4e985d61db2b)

5. Click Save to Preview to continue.

![Save to preview](https://content.api.getguru.com/files/view/05933922-fa71-4e8d-a224-9c56ef56fab9)

6. Select the IVR (if you have more than one).

![Preview and test](https://content.api.getguru.com/files/view/08ac12c4-6086-42b7-8731-e31a31c3ee89)

7. Test your IVR call flow by dialing the specified number shown on this screen.

![Test IVR call flow number](https://content.api.getguru.com/files/view/121c8c55-86f7-4f17-b291-129a1bc146b4)

---

## Node types you should preview

| Node | Purpose | What to listen for |
| --- | --- | --- |
| Welcome | Greeting | Correct brand name, clear audio |
| Menu | Options | Each option number is spoken; no silence gaps |
| Department | Routing prompt | Correct department name |

---

## 3. End-to-end live-call test

1. From an external phone, dial your business number.
2. Navigate the IVR (press 1 → Sales, 2 → Support, etc.).
3. Confirm:
   * You hear the exact greeting.
   * Each DTMF input triggers the correct branch.
   * The call lands on the right agent group within the configured ring time.
4. Stay on the call for at least 30 s to ensure no mid-call audio gaps.

---

## 4. Workflow

![End-to-end IVR test call flow](https://content.api.getguru.com/files/view/3935981c-b7f7-4688-8a79-40824f3cb5bc)

---

## 5. Expected results

* No audio distortion or silence >1 s.
* Menu options match on-screen labels.
* Routing occurs within configured ring time (default 15 s).
* Call detail record (CDR) shows the correct IVR path.

---

## 6. What can go wrong?

The test will fail if:

* Audio file exceeds 5 MB or is not MP3 — the Preview button will be greyed out.
* DTMF tones are blocked by your carrier — IVR does not detect key-press.
* Agent is Offline — call loops back to fallback route.

---

## 7. How many IVRs can I set?

There’s no fixed product limit. You can create and manage as many IVRs as your business needs in the MyOperator panel.

---

## 8. Troubleshooting

| Symptom | Quick fix |
| --- | --- |
| Audio doesn’t play | Re-upload MP3 (≤ 5 MB) |
| Wrong department | Edit DTMF mapping |
| Ringing too long | Change Ring Time |
| Caller hears silence | Check audio file length matches node timeout |

---

Keywords: MyOperator IVR testing, play IVR audio, end-to-end call test, IVR troubleshooting