> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I transfer MyOperator account ownership or change the Owner’s mobile number?

## Quick answer

Only the current Owner can make these changes. Go to Manage → Users and click Transfer Role. Choose:

* Transfer Owner to hand ownership to an existing user, or
* Edit Number to update the Owner’s registered mobile (OTP required).

Confirm the action; both parties receive an email and an in-app notification once the update is complete.

## When to use this guide

* The current Owner is leaving the company.
* You need to give billing control to another teammate.
* The Owner changed their registered mobile number.

---

## 1. Prerequisites

| Requirement | Why it matters |
| --- | --- |
| You are signed in as the current Owner. | Only Owners see the Transfer Role button. |
| The new Owner already has a User seat. | You can’t promote a non-user. Add a user first. |
| No outstanding invoices. | Transfers are blocked until the account is in good standing. |
| Supported roles: Owner → Admin/User. | You cannot demote an Owner directly to “Viewer.” |

---

## 2. Transfer ownership

1. Go to Manage → Users.
1. Click Transfer Role → Transfer Owner. (Available for Owner only)
1. Select the new Owner from the dropdown list.
1. Click Update.
1. Verify via the confirmation mode and choose Yes, transfer.
1. Both parties receive an email & in-app notification confirming the change.

![](https://content.api.getguru.com/files/view/ca184537-c029-483b-9633-de0a1bc96455)

---

## 3. Update Owner phone number

1. Go to Manage → Users.
1. Click Transfer Role → Edit Number.
1. Enter the new 10-digit mobile number and click Send OTP.
1. Answer the verification call and note the 4-digit OTP.
1. Enter the OTP and click Confirm.

Your dashboard reloads, and the new number appears under Owner details.

![](https://content.api.getguru.com/files/view/b11d32cf-32f1-48ae-80f6-eedc122bd622)

Alt text: updating owner phone no

||| Warning
The owner’s number cannot be changed from the edit option.

---

## 4. Expected results

| Action | What you should see |
| --- | --- |
| Ownership transfer | New Owner name will appear and the old owner will by default become admin. |
| Number update | The owner’s phone field shows the new number immediately. |
| Emails | Subject line: “Ownership change completed” or “Number updated.” |

---

## 5. Troubleshooting & edge cases

| Symptom | Possible cause | Solution |
| --- | --- | --- |
| Transfer Role button is missing | You’re not logged in as Owner. | Ask the current Owner to log in or raise a support ticket. |
| User not in dropdown | New Owner hasn’t accepted the invite. | Resend the invite or create the user first. |
| OTP not received | Carrier blocking voice OTP. | Switch to a different network or contact support to trigger SMS OTP. |
| Billing lock warning | Overdue invoice. | Pay the overdue amount or for any support, email support@myoperator.com. |

---

## 6. Need more help?

* Live chat: “Help → Chat with us” inside the panel (24×7).
* Email: support@myoperator.com
* Phone: +91-8102981029

Escalate urgent ownership issues by marking the subject [URGENT] Ownership Access.