How do I use the new Live Call Widget features (Transfer, Hang-Up, Notes, Timer) in MyOperator?

Tip

⚡ Quick answer: Open Web Panel → Call Logs → Live Call Widget. From there, you can transfer an in-progress call, hang up, add a mid-call note, and monitor a real-time call-duration timer.

All actions are written instantly to Call Logs and Analytics.

When should I use this guide?

Use it if you are an Admin, Moderator, or Agent with call-control rights who wants to operate the latest August 2025 Live Call Widget upgrades from a desktop browser.

📕 Table of Contents

Prerequisites checklist

Requirement	Minimum value
Plan	Cloud Call Centre
Interface	MyOperator Web Panel (desktop)
Browser	Latest Chrome / Edge / Firefox
Role	Admin / Moderator, or Agent with Call Control rights
Active call visible	Call appears in Live Calls

Watch the video walkthrough

Feature matrix & required permissions

New feature	Needed permission	Visible to
Transfer live call	Call Control → Transfer	Admin, Moderator, Agent*
Hang Up live call	Call Control → End Call	Admin, Moderator
Add mid-call note	Call Control → Add Note	Admin, Moderator, Agent
Real-time timer	None (read-only)	Everyone

*Agent must be online/available.

Step-by-step actions

Transfer a live call

Open Web Panel → Call Logs → Live Call Widget.

Alt text: Live Call Widget shows all active calls.

Click the active call row.
Select Transfer → choose Agent or Department.
(Optional) Add a short note, e.g., "Billing query".
Click Confirm Transfer.

Expected: Call moves instantly; Call Log entry "Transferred by you" + note.

Hang up a live call

Select the call in the widget.
Click Hang Up → Confirm.

Expected: System disconnects call; log shows "Ended by you".

Add a note mid-call

Click Add Note on the call card.
Type key points (e.g., "Promised callback @ 16:00 IST").
Click Save.

Expected: Timestamped note appears in Call Log.

Real-time Call Duration

Timer starts at connection and updates every second.
Hover to view "Connected at" start-time and current talk-time.

Results

✓ Call Log – Shows Transfer / Hang-Up / Note events with timestamps.
✓ Analytics → Reports – Talk-time and duration metrics refresh automatically.
✓ Contact Timeline – Mid-call notes appear next to the recording and disposition.

Edge cases & limitations

Web-only—no mobile app or API yet.
Buttons hide if your role lacks the matching permission.
Transfer fails if the target agent is offline; call stays with you.
Some PSTN carriers take 3–5 s to release after Hang Up.
Notes are immutable for Agents; Admins can edit within 15 min.

When does this NOT work?

You’re on an Office IVR plan (feature not included).
You are viewing in a mobile browser—widget is hidden.
No active calls exist—controls remain disabled.

Troubleshooting & escalation

Issue	Quick fix	Escalate to
Widget not visible	Ensure an active call exists; refresh the page	Workspace Admin
Transfer button missing	Ask Admin to grant Call Control → Transfer	Admin
Hang Up delayed	Wait 5 s, retry; capture UID & caller number	Support (SLA 4 h)
Note didn’t save	Check connectivity, retry; if call ended, add via Call Log	Support

Need more help? Click Help → Support in the Web Panel or email support@myoperator.com with the caller number, UID, and timestamp.

How do I grant call-control permissions to an agent?
Why can’t I see the Live Call Widget in the mobile app?
How do I view “lost” calls when all lines were busy?

Keywords: Live Call Widget, transfer live call, hang up, mid-call note, real-time call duration, MyOperator

Updated on: 27/11/2025